More Support woes!
From: Howard Latham <howard.latham_at_gmail.com>
Date: Tue, 26 Nov 2013 11:23:18 +0000
Message-ID: <CAPCNhx1Yj78_vfYGLXm+2qW=DwJHrPPgs3KKUoYdSYoU7LsUWg_at_mail.gmail.com>
I had a problem doesn't matter what - though it was with rman. Did lots of traces and diags and sent them to support. Support advised me to use a command option that when I tried it wasn't supported by that release - it was a new feature in a later option. When I told them it didn't work as it was an unsupported option I was again asked for lots of traces and diags. Anybody get the feeling they are fobbing us off?
Date: Tue, 26 Nov 2013 11:23:18 +0000
Message-ID: <CAPCNhx1Yj78_vfYGLXm+2qW=DwJHrPPgs3KKUoYdSYoU7LsUWg_at_mail.gmail.com>
I had a problem doesn't matter what - though it was with rman. Did lots of traces and diags and sent them to support. Support advised me to use a command option that when I tried it wasn't supported by that release - it was a new feature in a later option. When I told them it didn't work as it was an unsupported option I was again asked for lots of traces and diags. Anybody get the feeling they are fobbing us off?
--
Howard A. Latham
--
http://www.freelists.org/webpage/oracle-l
Received on Tue Nov 26 2013 - 12:23:18 CET