Re: Question regarding Oracle's stance of non-support for Non-Oracle Public Cloud

Hmm, that note specifically says:

*Oracle has not certified any of its products on Non-Oracle Public Cloud Environments. Oracle Support will assist customers running Oracle products on Non-Oracle Public Cloud Environments in the following manner: Oracle will only provide support for issues that either are known to occur on an Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle Certification Home <https://support.oracle.com/epmos/faces/CertifyHome>), or can be demonstrated not to be as a result of running on a Non-Oracle Public Cloud Environment.*
So if you're got a new bug (say in 21c or newest 19c), they *could *tell you to take a hike based on that if I'm reading that correctly? (Assuming they find out this is a cloud environment you're having an issue on.... )

Chris

On Mon, Jan 23, 2023 at 4:05 PM Kellyn Pot'Vin-Gorman <dbakevlar_at_gmail.com> wrote:

> For me, it's not a big deal. Oracle has a lot to manage with their cloud
> customers and their on-premises one, so they are no longer certifying
> anything outside of their own clouds. We have support for Oracle databases
> in Azure and when a problem arises, you simply verify the problem is a
> database issues and then ask the customer to open up an SR. Ensuring that
> customers understand the difference between certified and supported is
> often the biggest hurdle, but it's not really a big deal. Oracle supports
> Oracle on Azure and that's the important thing. That they don't have the
> resources to certify it end to end running on Azure- heck, they probably
> wouldn't know where to start anyway.
>
> Thanks,
>
>
>
> *Kellyn Gorman*
> DBAKevlar Blog <http://dbakevlar.com>
> about.me/dbakevlar
>
>
>
> On Mon, Jan 23, 2023 at 12:43 PM Chris Taylor <
> christopherdtaylor1994_at_gmail.com> wrote:
>
>> For you guys running in clouds other than Oracle's public cloud, how do
>> you get around this doc? I know you'd have to almost volunteer the
>> information that its another vendor's cloud, but dmidecode will show that
>> its a cloud environment so I'm curious.
>>
>> Has anyone run into issues related to this?
>>
>>
>> Doc: Oracle Database Support for Non-Oracle Public Cloud Environments
>> (Doc ID 2688277.1)
>>
>

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