Re: Interconnect

From: Alex Gorbachev <gorbyx_at_gmail.com>
Date: Sat, 10 Feb 2007 18:48:22 -0500
Message-ID: <c2213f680702101548s4660b36bjc4bee93ed2b45959@mail.gmail.com>

Call them and request to talk to duty manager. They will get your details and most probably have duty manager calling you back shortly. If you don't have call back in 1 hour max - call again. You might want to find your manager doing that if you ain't comfortable handling that call yourself but this is the way through if you are desperate.

You updated in the SR don't have much visibility so do call if you want proper reaction.

On 2/10/07, Shreeni <shreeni_at_sbcglobal.net> wrote:
> I did ask Support to 'up' my sev priority but Support never responded. The
> irony is whenever I am stuck with Support in Bangalore/India, the
> resolution/attempt to resolve the problem is deplorable. My plan is to
> re-open after a few more days and hope that I get routed to UK or Aus
> support who I find to be exemplary.

-- 
Best regards,
Alex Gorbachev

The Pythian Group
Sr. Oracle DBA

http://www.pythian.com/blogs/author/alex/
http://blog.oracloid.com
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http://www.freelists.org/webpage/oracle-l

Received on Sat Feb 10 2007 - 17:48:22 CST