Re: Interconnect

also, you can ask for support to work on your SR during "your" working hours if you are in the US of A. you can also request for the SR to be worked upon in the US of A only and not in Elbonia (lovingly known as Bangalore).

but obviously, as you may be aware, if you want Sev 1 priority, it will bounce around regions not under your control and might end up in deplorable Bangalore.

regards
anand

On 11/02/07, Alex Gorbachev <gorbyx_at_gmail.com> wrote:
>
> Call them and request to talk to duty manager. They will get your
> details and most probably have duty manager calling you back shortly.
> If you don't have call back in 1 hour max - call again. You might want
> to find your manager doing that if you ain't comfortable handling that
> call yourself but this is the way through if you are desperate.
>
> You updated in the SR don't have much visibility so do call if you
> want proper reaction.
>
> On 2/10/07, Shreeni <shreeni_at_sbcglobal.net> wrote:
> > I did ask Support to 'up' my sev priority but Support never responded.
> The
> > irony is whenever I am stuck with Support in Bangalore/India, the
> > resolution/attempt to resolve the problem is deplorable. My plan is to
> > re-open after a few more days and hope that I get routed to UK or Aus
> > support who I find to be exemplary.
>
>
> --
> Best regards,
> Alex Gorbachev
>
> The Pythian Group
> Sr. Oracle DBA
>
> http://www.pythian.com/blogs/author/alex/
> http://blog.oracloid.com
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

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