re: [Questions about Oracle World Wide Support] / Re: ORACLE-L Digest -- Volume 2001, Number 200

Home -> Community -> Mailing Lists -> Oracle-L -> re: [Questions about Oracle World Wide Support] / Re: ORACLE-L Digest -- Volume 2001, Number 200

From: Eric D. Pierce <PierceED_at_csus.edu>
Date: Thu, 19 Jul 2001 11:53:17 -0700
Message-ID: <F001.0034EFB2.20010719115543@fatcity.com>

Turn the question around, and ask what are the difficulties you will face if you *aren't* supported?

Some answers:

no help from Oracle Support for installation,bugs,problems,etc
no product media

If you don't need either of those from Oracle support, then you could save some money.

Be aware that if you do not pay for continuing support, and then you later (years later) decide you need a suport contract again *for the platform you started on*, Oracle has been known to retroactively charge (at a percentage at least 50%?) for the years of "missed" support. nasty surprise.

You might want to use Oracle's slightly stupid web based support evaluator to determine your general support needs:

http://www.oracle.com/support/index.html?evaluate.html

here is one possible alternative to full "metals" support:

http://www.oracle.com/support/incident/index.html?content.html

there is another alternative that just gets you product upgrades:

http://www.oracle.com/support/updates/index.html?content.html

(linked from: http://www.oracle.com/support/index.html?overview.html )

regards,
ep

ps, I'm reading, when I have time, the list digest, which is really ugly with redundant text and HTML translation. can everyone please try to turn off all the HTML cr*p and spend a few seconds trimming their message trailers before hitting "send"?

Date sent:              Thu, 19 Jul 2001 01:05:33 -0800
To:                     Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>

> Questions about Oracle World Wide Support "Chuan Zhang" <chuan_at_asiaonline.

...

> ------------------------------
>
> From: "Chuan Zhang" <chuan_at_asiaonline.net>
> Date: Sun, 15 Jul 2001 10:00:30 +1000
> Subject: Questions about Oracle World Wide Support
>
> This is a multi-part message in MIME format.
>
> ------=_NextPart_000_0099_01C10D14.FAF10110
> Content-Type: text/plain;
> charset="Windows-1252"
> Content-Transfer-Encoding: quoted-printable
>
> Dear DBA gurus,
>
> Could I ask you about the following questions:
>
> What are the benifits of having a support contract?
> what are the issues withnot having a support contract or what the risks =
> do I have to take without the Support?
> What is it covering? I mean, Does it cover issues involved in our =
> application systems?
>
> Your views and advice are vital for me.
>
> Thanks
>
> Chuan
>
>
> ------=_NextPart_000_0099_01C10D14.FAF10110
> Content-Type: text/html;
> charset="Windows-1252"
> Content-Transfer-Encoding: quoted-printable
>
> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
> <HTML><HEAD>
> <META content=3D"text/html; charset=3Dwindows-1252" =
> http-equiv=3DContent-Type>
> <META content=3D"MSHTML 5.00.2314.1000" name=3DGENERATOR>
> <STYLE></STYLE>
> </HEAD>
> <BODY bgColor=3D#ffffff>
> <DIV><FONT face=3DArial size=3D2>Dear DBA gurus,</FONT></DIV>
> <DIV> </DIV>
> <DIV><FONT face=3DArial size=3D2>Could I ask you about the following=20
> questions:</FONT></DIV>
> <DIV> </DIV>
> <DIV><FONT face=3DArial size=3D2>What are the benifits of having a =
> support=20
> contract?<BR>what are the issues withnot having a support contract or =
> what the=20
> risks do I have to take without the Support?<BR>What is it =
> covering? I=20
> mean, Does it cover issues involved in our application =
> systems?</FONT></DIV>
> <DIV> </DIV>
> <DIV><FONT face=3DArial size=3D2>Your views and advice are vital for=20
> me.</FONT></DIV>
> <DIV> </DIV>
> <DIV><FONT face=3DArial size=3D2>Thanks</FONT></DIV>
> <DIV> </DIV>
> <DIV><FONT face=3DArial size=3D2>Chuan</FONT></DIV>
> <DIV> </DIV></BODY></HTML>
>
> ------=_NextPart_000_0099_01C10D14.FAF10110--

...

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-- 
Author: Eric D. Pierce
  INET: PierceED_at_csus.edu

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Received on Thu Jul 19 2001 - 13:53:17 CDT