Steve,
Thanks for the reply.
That is exactly what we are going to work out with the
vendor. It turns out that we werent getting any type
of benefit (<$$$) from buying it from them. In fact,
as you said, there was some question as to whether we
could add any subsystems (additional tables, etc) to
the app and be supported. It seemed ripe for future
problems.
But, I think we have it worked out. We had them write
that we had the choice of buying the license from them
or getting it directly from Oracle. If we did license
through the vendor, we had them put in language that
they would provide us the CSI# and _we_ would have the
option of going through the vendor or getting direct
support from Oracle.
Thanks again for the response and have a great New
Year.
- Steve Orr <sorr_at_arzoo.com> wrote:
> I had something like that once. It was a "limited
> use" contract meaning that
> we could only use the database for the 3rd party
> vendor's app. It was a full
> function database at a much reduced cost but we
> could not legally add other
> apps or develop our own apps under that license. It
> was a real hassle for
> pure Oracle support issues having a middle man. They
> weren't used to dealing
> with a real life DBA and sometimes they were trying
> to get answers to
> questions they couldn't even understand :-(
> Sometimes they would give me
> direct contact with OWS using a special access code
> with their CSI#.
> Eventually we were able to pay a reduced amount to
> the 3rd party vendor for
> only supporting their app along with a separate
> support contract directly
> with Oracle. For awhile, we had 2 Oracle licenses,
> one cheap limited use
> license on the big production server with the 3rd
> party, and another more
> expensive license directly with Oracle on a smaller
> development machine.
> Since we had a copy of the app on the small
> development machine we could
> also get direct Oracle support under that CSI. Maybe
> your 3rd party vender
> is better but based on my past experience, I'd
> recommend that you do
> whatever you can to get support directly from OWS.
>
> Good Luck,
> Steve Orr
>
>
>
> -----Original Message-----
> Sent: Wednesday, December 20, 2000 8:39 AM
> To: Multiple recipients of list ORACLE-L
>
> Dear List,
>
> We are about to purchase an application that uses
> Oracle. For various reasons, we will be purchasing
> the
> Oracle licenses from the vendor instead of Oracle
> themselves. We will also be buying Oracle support
> through the vendor, which in the language of the
> vendor, means that they want to be the middle man
> between us and Oracle for support calls. I want the
> option of going through the vendor or directly to
> Oracle to avoid this extra layer of
> (mis)communication.
>
> This being our first encounter with this type of
> setup, I was wondering if anyone had language that
> they use in a contract that addresses this
> situation.
>
> TIA,
>
> Larry Hahn
> DBA
> Journal Sentinel, Inc.
> Milwaukee, Wi 53203
>
> Author: Larry Hahn
> INET: lhahn_60_at_yahoo.com
>
> --
> Please see the official ORACLE-L FAQ:
> http://www.orafaq.com
> --
> Author: Steve Orr
> INET: sorr_at_arzoo.com
>
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Larry Hahn
DBA
Journal Sentinel,Inc
Received on Fri Dec 29 2000 - 14:18:53 CST
