RE: Contract wording

I had something like that once. It was a "limited use" contract meaning that we could only use the database for the 3rd party vendor's app. It was a full function database at a much reduced cost but we could not legally add other apps or develop our own apps under that license. It was a real hassle for pure Oracle support issues having a middle man. They weren't used to dealing with a real life DBA and sometimes they were trying to get answers to questions they couldn't even understand :-( Sometimes they would give me direct contact with OWS using a special access code with their CSI#. Eventually we were able to pay a reduced amount to the 3rd party vendor for only supporting their app along with a separate support contract directly with Oracle. For awhile, we had 2 Oracle licenses, one cheap limited use license on the big production server with the 3rd party, and another more expensive license directly with Oracle on a smaller development machine. Since we had a copy of the app on the small development machine we could also get direct Oracle support under that CSI. Maybe your 3rd party vender is better but based on my past experience, I'd recommend that you do whatever you can to get support directly from OWS.

Good Luck,
Steve Orr

-----Original Message-----
From: root_at_fatcity.com [mailto:root_at_fatcity.com]On Behalf Of Larry Hahn Sent: Wednesday, December 20, 2000 8:39 AM To: Multiple recipients of list ORACLE-L Subject: Contract wording

Dear List,

We are about to purchase an application that uses Oracle. For various reasons, we will be purchasing the Oracle licenses from the vendor instead of Oracle themselves. We will also be buying Oracle support through the vendor, which in the language of the vendor, means that they want to be the middle man between us and Oracle for support calls. I want the option of going through the vendor or directly to Oracle to avoid this extra layer of
(mis)communication.

This being our first encounter with this type of setup, I was wondering if anyone had language that they use in a contract that addresses this situation.

TIA, Larry Hahn
DBA
Journal Sentinel, Inc.
Milwaukee, Wi 53203 Received on Wed Dec 20 2000 - 18:03:30 CST