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Home -> Community -> Mailing Lists -> Oracle-L -> Re:RE: Contract wording
I'll agree with Steve wholeheartedly. We had a relationship with a vendor where
they mandated that they provide an interface to Oracle to "save us the hassles
with OWS". Well, as it turned out they were a VERY small company, which has
since gone the way of the DODO bird. Their 5 people were all VB developers with
absolutely no real experience with Oracle. They had installed in VIA the
installer onto an NT system & that was all. If it broke they just re-installed.
Needless to say when the first issue occurred they took forever to "get an
answer from Oracle". So long in fact that I had already called Oracle, using
another CSI mind you, gotten the answer and was waiting with baited breath for
their response. When they finally called, one month later & after 45 or so
follow-up calls, I had a pile of fun. So in a way I guess having that type of
relationship with your vendor is rewarding. Certainly gave me a chance to
"unload"!!!
Dick Goulet
____________________Reply Separator____________________Subject: RE: Contract wording
I had something like that once. It was a "limited use" contract meaning that we could only use the database for the 3rd party vendor's app. It was a full function database at a much reduced cost but we could not legally add other apps or develop our own apps under that license. It was a real hassle for pure Oracle support issues having a middle man. They weren't used to dealing with a real life DBA and sometimes they were trying to get answers to questions they couldn't even understand :-( Sometimes they would give me direct contact with OWS using a special access code with their CSI#. Eventually we were able to pay a reduced amount to the 3rd party vendor for only supporting their app along with a separate support contract directly with Oracle. For awhile, we had 2 Oracle licenses, one cheap limited use license on the big production server with the 3rd party, and another more expensive license directly with Oracle on a smaller development machine. Since we had a copy of the app on the small development machine we could also get direct Oracle support under that CSI. Maybe your 3rd party vender is better but based on my past experience, I'd recommend that you do whatever you can to get support directly from OWS.
Good Luck,
Steve Orr
-----Original Message-----
Sent: Wednesday, December 20, 2000 8:39 AM
To: Multiple recipients of list ORACLE-L
Dear List,
We are about to purchase an application that uses
Oracle. For various reasons, we will be purchasing the
Oracle licenses from the vendor instead of Oracle
themselves. We will also be buying Oracle support
through the vendor, which in the language of the
vendor, means that they want to be the middle man
between us and Oracle for support calls. I want the
option of going through the vendor or directly to
Oracle to avoid this extra layer of
(mis)communication.
This being our first encounter with this type of setup, I was wondering if anyone had language that they use in a contract that addresses this situation.
TIA,
Larry Hahn
DBA
Journal Sentinel, Inc.
Milwaukee, Wi 53203
Author: Larry Hahn
INET: lhahn_60_at_yahoo.com
-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Steve Orr INET: sorr_at_arzoo.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-LReceived on Thu Dec 21 2000 - 10:04:52 CST
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