Enterprise Manager Agent Issue

From: Scott Canaan <"Scott>
Date: Tue, 31 Oct 2023 13:18:00 +0000
Message-ID: <MN2PR16MB29732B411352D90B9FE8966DC5A0A_at_MN2PR16MB2973.namprd16.prod.outlook.com>

I have a new VM in Red Hat 8 and the EM agent is not communicating with EM. This is Cloud Control 13c Release 4. The agent didn't install properly when the VM was built, so the sysadmin reinstalled it. In EM, it says:

Agent has been blocked due to Bounce Counter mismatch. If Agent has been restored from a backup perform an Agent Resync.

When I try to do a resync, I get:

System has detected that this agent never uploaded to the repository successfully. Repository does not have enough information to restore this agent.

On the VM, I tried to upload the agent:

oracle_at_goldprod4:GOLDPROD>export AGENT_HOME=/oracle/app/product/agent/agent_13.4.0.0.0
oracle_at_goldprod4:GOLDPROD>export TNS_ADMIN=/var/opt/oracle
oracle_at_goldprod4:GOLDPROD>$AGENT_HOME/bin/emctl config agent addinternaltargets

Oracle Enterprise Manager Cloud Control 13c Release 4 Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved. oracle_at_goldprod4:GOLDPROD>$AGENT_HOME/bin/emctl upload agent Oracle Enterprise Manager Cloud Control 13c Release 4 Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.

---

EMD upload error:full upload has failed: The agent is blocked by the OMS. Agent is out-of-sync with repository. This most likely means that the agent was reinstalled or recovered. Please contact an EM administrator to unblock the agent by performing an agent resync from the console. (AGENT_BLOCKED)

I am not finding anything to fix this. What are the next steps? My gut feeling is to reinstall again, but I don't see how that will help.

Scott Canaan '88
Sr Database Administrator
Information & Technology Services
Finance & Administration
Rochester Institute of Technology
o: (585) 475-7886 | f: (585) 475-7520
srcdco_at_rit.edu<mailto:srcdco_at_rit.edu> | c: (585) 339-8659

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http://www.freelists.org/webpage/oracle-l Received on Tue Oct 31 2023 - 14:18:00 CET