Re: Oracle Support Getting Worse?

No, Oracle Support not getting worse in only smells that way.

On 3/10/19 1:04 PM, Andrew Kerber wrote:
> I believe Oracle support is going seriously down hill.
> We opened a case (ODA patching)  yesterday around 1130. Sev 1,
> production node down.
>
> After 3.5 hours, no response, we called and escalated. They
> transferred it to someone else, and he asked for more information.
>
> Their first suggestion of something to try was this AM at 403.  About
> 15 hours after we opened the SR.
>
> I am thinking asking for a refund of our oracle support payments would
> be appropriate.
> --
> Andrew W. Kerber
>
> 'If at first you dont succeed, dont take up skydiving.'

-- 
Mladen Gogala
Database Consultant
Tel: (347) 321-1217


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