Re: Oracle Support Getting Worse?
From: Sayan Malakshinov <xt.and.r_at_gmail.com>
Date: Mon, 11 Mar 2019 17:00:46 +0300
Message-ID: <CAOVevU53M9i7qV96NmBNM736v4=La8fBLQCF=5dQuSTApz34Ow_at_mail.gmail.com>
> Escalating an Oracle Support SR to "severity 1" means it will "follow the
> sun" from one Oracle global support center to another to be processed 24
> hours continuously until resolved.
Date: Mon, 11 Mar 2019 17:00:46 +0300
Message-ID: <CAOVevU53M9i7qV96NmBNM736v4=La8fBLQCF=5dQuSTApz34Ow_at_mail.gmail.com>
>
> Escalating an Oracle Support SR to "severity 1" means it will "follow the
> sun" from one Oracle global support center to another to be processed 24
> hours continuously until resolved.
AFAIK, 24x7 is a separate different option and you can request to unset 24x7 option for your Sev1 SR, so it will stay with Sev1, but will not be switched to another support center.
-- Best regards, Sayan Malakshinov http://orasql.org -- http://www.freelists.org/webpage/oracle-lReceived on Mon Mar 11 2019 - 15:00:46 CET