RE: Login Slow on One Database using ArcGIS

The last time we experienced anything like this, while watching from another session, we could see that the user trying to login was waiting a quite a bit on the "resmgr:cpu quantum" event. The resource manager plan in place was lowering the priority of that particular user. It was taking him several minutes to log in.

You might try having that person log in and watching v$session_wait to see what he's waiting on.

Matt

From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Sallie Cottingham Sent: Wednesday, January 03, 2018 12:17 PM To: ORACLE-L
Subject: Login Slow on One Database using ArcGIS

I have a server that has 4 databases on it and the user is reporting that logging in to one specific database is extremely slow when using VPN, but that all of the others are fine. What I have found out (and confirmed with the user) is that logging into the DB thru SQL*Plus or TOAD has no issues. The problem occurs when they are logging into the DB thru their application which happens to be ArcGIS. This is a standalone DB running 11.2.0.4.

Our Infrastructure Architect is telling me that the server itself is almost maxed out on CPU and so he has added RAM to it. (It is a VM machine) He is telling me that I am going to need to increase the SGA on the DB to solve the problem.

Before I go there I wanted to check with this group to provide any ideas on what I can look for to help pinpoint the problem. My tendency is to think that it is a network problem or some problem with the ArcGIS setup since the problem only occurs when using the application, not when access is thru SQL*Plus or TOAD. Also, the other 3 databases on this server are also running ArcGIS with no issues. I'm just not sure where to begin looking and would appreciate any help!

Sallie Cottingham
Database Administrator
Division of Technology Solutions
Comptroller of the Treasury
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