Re: Is the AWS support for Oracle enough good?

On 09/22/2017 05:09 PM, Juan Carlos Reyes Pacheco wrote:
> I had been moving a database to aws amazon,
EC2 or RDS?

> and I found a lot of questions without answers,

Knowing you, I sort of expected that.

> I expected something special

Something special? You are installing Oracle on Linux and Windows machines.

>
> A very rpotected databases

Protection is something you buy. For instance, by creating a standby in another zone.

> and a real good support like asktom

Juan, support for Oracle RDBMS is provided by Oracle Corporation, not by Amazon Corp. It is also not provided by Walmart, GM or Geico, although you can save 15% or more by switching to Geico. Furthermore, Asktom is not a support page. Oracle support page is at https://support.oracle.com. Asktom.com doesn't have any obligation to respond in timely fashion and doesn't track incidents. You cannot call Asktom and require your question to be reassigned. Amazon has both forums, which is the word usually used to describe sites like Asktom, and support. Amazon AWS is available at https://aws.amazon.com/premiumsupport. You should contact http://www.theonion.com for Oracle support and upload your logs to that site. I am sure that they can answer all of your questions appropriately.

>
> But I see there are some questions not answers more than one year ago.
> Some people says he had found after long time of research and shared
> that knowledge.

That not enough good.

>
> I got the impression that is not really as good as it seems.
> And in a emergency you are not going to receive the support as soon as
> you need, or not enough qualified.
>
> Or I'm wrong and is only my impression?

You are wrong, as usual.

>
> Thank you :)

You're welcome.

-- 
Mladen Gogala
Oracle DBA
Tel: (347) 321-1217

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