Re: Is the AWS support for Oracle enough good?
Date: Mon, 25 Sep 2017 11:14:45 -0400
Message-ID: <CAGYrQyskNLzFKr7wqEFqmT6Z6YF9iOxp6GGrBpHtY_tQEvDG4w_at_mail.gmail.com>
2017-09-25 10:50 GMT-04:00 Juan Carlos Reyes Pacheco <jcdrpllist_at_gmail.com>:
> Thank you Jeremiah again :) I have the impression you work for amazon, my
> opinion is the following:
> I think you should have something like an Ask Tom, the reason because we
> continued with Oracle, was because Tom really loved his work and
> compromised in answering the question, in a time where some topics like
> session_cached_cursors, statistics, etc. was not really clear.
> We was in a hole where we couldn't solve performance problems (in oracle
> 9i) and he solved them, of course now the situation is completely different
> in the database.
> But thanks to him we stay in Oracle, most of the performance problems were
> idiots problems, once we understand them, but in that time we really didn't
> have a clue to solve them, and one of the reason was too the limitation of
> oracle developer.
>
> I'm going to share what I send to my chief, about my position aws, based
> on the experience of sudden bugs we have and the way we need to test to fix
> them. I'm not a real dba, I'm better than some dba and worst than others
> I'm a developer-dba, but when there is a problem I must find a solution in
> one or in other way, we couldn't se sr to oracle, so we need some freedom
> to find fast solution; i.e. suddenly temporary tablespace starts to grows
> and can't stop it; or a view can't compile and we need to see what can be
> done, or one time every decade something weird happens.
>
> -- The mail I sent:
> The database compile, but there are many question in aws without answers,
> in example about dblinks there are suggestion, but not a definitive solution
>
>
> <https://forums.aws.amazon.com/message.jspa?messageID=476671>
> https://forums.aws.amazon.com/message.jspa?messageID=476671
>
> This says something we could see with ***
> https://forums.aws.amazon.com/message.jspa?messageID=382386
>
> "My problem was that I had one of the RDS instances set to be publicly
> accessible and one was not. When I set them both to not be publicly
> accessible, the link worked. It was based on the answer that Wanderley gave
> about limitations on outbound connections. Almost 4 years later, but this
> was the only thread that I found that was remotely close to my problem. I
> hope it helps somebody. "
>
> My impression based on what I had found in the aws forum is more like a
> help between users, not is liek amazon has set of professional ready to
> solve and see the customers are satisfied, is more like amazon made a
> software and let their customer find a solution between them, and if they
> don't they don't care.
>
> I even found a comment from a user complaining that she didn't received
> answer from the payed support.
>
> The database that had been useful to upload files to imporat, doesn't
> works to query, that means that the problem is not in the creation of the
> link.
>
> In the other hand there are limitation , like you can't download files,
> really I'm not sure if aws of amazon deserves the effort to migrate there,
> and the only one reason is support.
>
> if we don't have the sureness that we are going to receive an answer, and
> without the option to take emergency tasks, I think the only one solution
> will be to download the database to make it work locally.
>
> But if the customer accepts that possibility that if there is some problem
> they will have to download to a local serve, with all the implications it
> has, maybe we coud do.
>
> I strongly suggest to see other service out than amazon, that gives us
> more control in emergies and bugs, that doesn't happens all the time, but
> happens, and whtn they happens we must find the solution the fastest we can.
>
> ---
> Hope be useful and thank you :)
> Jeremiah
>
>
>
>
> 2017-09-22 17:45 GMT-04:00 Jeremiah Cetlin Wilton <jcwilton93_at_earlham.edu>
> :
>
>> Hi Juan Carlos,
>>
>> If you see something not answered on the forums, please let me know, and
>> I'll make sure someone addresses it. If you need to speak to someone on the
>> service team, I can help with that too.
>>
>> I'm in the belly of the beast, and we're all old Oracle-heads here. We
>> don't want any customer unhappy.
>>
>> For critical systems, you can see the response times here:
>>
>> https://aws.amazon.com/premiumsupport/enterprise-support/
>>
>> Are there any specific questions you need answered right away?
>>
>> Regards,
>>
>> Jeremiah
>>
>> ------------------------------
>> *From: *"Juan Carlos Reyes Pacheco" <jcdrpllist_at_gmail.com>
>> *To: *"Oracle Mailing List" <oracle-l_at_freelists.org>
>> *Sent: *Friday, September 22, 2017 2:09:37 PM
>> *Subject: *Is the AWS support for Oracle enough good?
>>
>> I had been moving a database to aws amazon, and I found a lot of
>> questions without answers,
>> I expected something special
>>
>> A very rpotected databases
>> and a real good support like asktom
>>
>> But I see there are some questions not answers more than one year ago.
>> Some people says he had found after long time of research and shared that
>> knowledge.
>>
>> I got the impression that is not really as good as it seems.
>> And in a emergency you are not going to receive the support as soon as
>> you need, or not enough qualified.
>>
>> Or I'm wrong and is only my impression?
>>
>> Thank you :)
>>
>>
>
-- http://www.freelists.org/webpage/oracle-lReceived on Mon Sep 25 2017 - 17:14:45 CEST