RE: RE: Do you ask the question: How do I work with Oracle Support....?
Date: Thu, 7 Apr 2011 13:28:59 -0500
Message-ID: <F077F09A0E11504D9E720358BEE994D1076B231A_at_APSW0553EVS.ms.ds.uhc.com>
Working with oracle support is kind of like teaching a small dog not to mess on the carpet. No mater how much repetition you do and how much you teach them, they always seem to go back to their old ways end ending up messing up.
Of course, thats only my opinion. I could be wrong.
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Andrew Kerber
Sent: Thursday, April 07, 2011 1:21 PM
To: kjped1313_at_yahoo.com
Cc: robertgfreeman_at_yahoo.com; breitliw_at_centrexcc.com; mdinh_at_XIFIN.Com;
oracle Freelists
Subject: Re: RE: Do you ask the question: How do I work with Oracle
Support....?
I am running about 1 good to 5 bad experiences. Currently I have two srs dealing with production crashes, they are not sev 1 only because the systems came back up after the crash, and both have been open for a week or more without even a suggested solution as yet.
On Thu, Apr 7, 2011 at 12:42 PM, Kellyn Pedersen <kjped1313_at_yahoo.com> wrote:
As I have had extensive time with MOS, as of late, I'll chime in
here....
I appreciate support, but I tire of how often I'm repeatedly uploading
the same files or uploading a full directory to MOS, as they simply
don't know what's wrong and seem to be wasting my time or attempting to
keep the SR in my queue.
If they simply don't know, fine, don't waste my time. I have a lot more
important things to do than upload tar files all day.. :)
Kellyn
Sent from Yahoo! Mail on Android
From: Wolfgang Breitling <breitliw_at_centrexcc.com>;
To: 'robertgfreeman_at_yahoo.com' <robertgfreeman_at_yahoo.com>;
Cc: <mdinh_at_XIFIN.Com>; Oracle-L_at_freelists.org
<Oracle-L_at_freelists.org>;
Subject: RE: Do you ask the question: How do I work with Oracle Support....?
Sent: Thu, Apr 7, 2011 1:56:29 AM
I would second that opinion - although my recent Support experiences don't seem to have reached 10 so I am still waiting for the 1. I've largely given up on Oracle support, especially after a support analyst ( supposedly one of their "top guns" ) wrote this in an SR after reviewing a 10046 trace I sent ( emphasis mine ):
<quote>
In the TKPROF output which looks at Query Parse, Fetch, and Execute
times: CPU is the "Expected Oracle clocked time to perform this step of
the query"
Elapsed on the other hand is the "actual time it took to perform the
Execution" of the query
Under most circumstances we would expect the CPU and Elapsed time to
maintain close to a 1:1 ratio
This means Oracle expects the Clock time to be XXX seconds and the
Elapsed time ends up being ~ XXX seconds
</quote>
At least after challenged on this statement about cpu time in the 10046 trace he corrected his stand.
I tend to let others deal with Oracle support. Life is too short for that kind of aggravation.
At 15:59 4/6/2011, Michael Dinh wrote:
I get a great experience less than 10% of the time.
I have SR opened from 3+ months ago where analyst is clueless.
Provided test case and example as well.
Attempted to escalate and still have gone nowhere.
Regards
Wolfgang Breitling
Centrex Consulting Corporation
http://www.centrexcc.com <http://www.centrexcc.com/>
-- Andrew W. Kerber 'If at first you dont succeed, dont take up skydiving.' This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. -- http://www.freelists.org/webpage/oracle-lReceived on Thu Apr 07 2011 - 13:28:59 CDT