Re: oracle support response time
From: mkb <mkb125_at_yahoo.com>
Date: Mon, 19 Apr 2010 19:15:45 -0700 (PDT)
Message-ID: <355254.4747.qm_at_web58007.mail.re3.yahoo.com>
>>>>>>>>>
Date: Mon, 19 Apr 2010 19:15:45 -0700 (PDT)
Message-ID: <355254.4747.qm_at_web58007.mail.re3.yahoo.com>
>>>>>>>>>
From: Leo Drobnis <Leo.Drobnis_at_dealertrack.com>
To: oracledbaquestions_at_gmail.com; ORACLE-L <oracle-l_at_freelists.org>
Sent: Mon, April 19, 2010 11:15:53 AM
Subject: RE: oracle support response time
Yes.
And the support is not as knowledgeable as it used to be, to say the least.<<<<<<<<<<<
I was just going to comment on this. I recently opened a severity 2 SR and it took five days for an engineer to respond. Needless to say, I wasn't very impressed with this and let them know in the after support survey.
-- mohammed -- http://www.freelists.org/webpage/oracle-lReceived on Mon Apr 19 2010 - 21:15:45 CDT