RE: oracle support response time

From: Leo Drobnis <Leo.Drobnis_at_dealertrack.com>
Date: Mon, 19 Apr 2010 11:15:53 -0400
Message-ID: <AF92D5A1E1B4294CAAEE5076B24C4B0B07A9210E_at_DTCANEXCH01.canada.dt.inc>

Yes.

And the support is not as knowledgeable as it used to be, to say the least.

From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Dba DBA Sent: Monday, April 19, 2010 9:15 AM
To: ORACLE-L
Subject: oracle support response time

Anyone else noticed that over the last year it has taken longer and longer to get responses from support? I have also had multiple tickets where if I do not call in, I never get a response. I have had to call in for the same ticket every time I update it. Anyone else notice this?

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Received on Mon Apr 19 2010 - 10:15:53 CDT

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