Re: tier 1 TAR with production out of service and oracles phones don't work

Ryan,

I have never worked for Oracle Support. But I think I can help if you if you provide me (offline) the details about the problem/SR# and some short summary.

-Gopal

On 3/14/07, ryan_gaffuri_at_comcast.net <ryan_gaffuri_at_comcast.net> wrote:
>
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> has anyone here worked on oracle support in support of help tickets? How
> hard is it to just transfer the ticket to someone else who has a working
> phone?
>
> I have had problems with support in the past. About 3 years ago we had a
> production outage due to a bug in 9.2 RAC. Oracle wanted us to upgrade to
> 10g, but we had just upgraded to 9.2 and hit a bug so we refused. Plus it
> was the first release of 10g. Then they told us they had a patch coming out
> for our bug in 4 months... I had to have our VP and the client VP get on the
> phone and talk to them to get them to write us a patch. Took a month and
> they refused to provide a status.
> -------------- Original message --------------
> From: "Mercadante, Thomas F (LABOR)"
> <Thomas.Mercadante_at_labor.state.ny.us>
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> Can you hear me now?
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> From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org]
> On Behalf Of rjamya
> Sent: Wednesday, March 14, 2007 8:05 AM
> To: ryan_gaffuri_at_comcast.net
> Cc: oracle-l_at_freelists.org
> Subject: Re: tier 1 TAR with production out of service and oracles phones
> don't work
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> Could you please speak loudly? I can barely hear you.
>
> 8:)
> Rjamya
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> On 3/13/07, ryan_gaffuri_at_comcast.net <ryan_gaffuri_at_comcast.net> wrote:
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> Oracle's phones are not working so they can't call me.
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-- 
Best Regards,
K Gopalakrishnan
Co-Author: Oracle Wait Interface, Oracle Press 2004
http://www.amazon.com/exec/obidos/tg/detail/-/007222729X/

Author: Oracle Database 10g RAC Handbook, Oracle Press 2006
http://www.amazon.com/gp/product/007146509X/
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