RE: tier 1 TAR with production out of service and oracles phones don't work

has anyone here worked on oracle support in support of help tickets? How hard is it to just transfer the ticket to someone else who has a working phone?

I have had problems with support in the past. About 3 years ago we had a production outage due to a bug in 9.2 RAC. Oracle wanted us to upgrade to 10g, but we had just upgraded to 9.2 and hit a bug so we refused. Plus it was the first release of 10g. Then they told us they had a patch coming out for our bug in 4 months... I had to have our VP and the client VP get on the phone and talk to them to get them to write us a patch. Took a month and they refused to provide a status.
-------------- Original message --------------
From: "Mercadante, Thomas F (LABOR)" <Thomas.Mercadante_at_labor.state.ny.us>

Can you hear me now?  

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From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of rjamya Sent: Wednesday, March 14, 2007 8:05 AM
To: ryan_gaffuri_at_comcast.net
Cc: oracle-l_at_freelists.org
Subject: Re: tier 1 TAR with production out of service and oracles phones don't work  

Could you please speak loudly? I can barely hear you.

8:)
Rjamya
On 3/13/07, ryan_gaffuri_at_comcast.net <ryan_gaffuri_at_comcast.net> wrote:  

Oracle's phones are not working so they can't call me.  

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http://www.freelists.org/webpage/oracle-l Received on Wed Mar 14 2007 - 07:51:49 CDT