RE: Metalink forums - effects of the outsourcing

I had the same experience the last few times I opened a TAR. They give you any answer they think is right and close the TAR. Of course I open it again and repeat the cycle. Then I fill out the questionaired they send to annoy us every time they have closed a tar because they think it has been answered and I tell the my experience with OWS was lousy, but nothing ever comes of it.

I always say I will proceed in English with all of my TAR's. I wish the analysts would do the same. If they don't understand the question they say "that's a different issue, you will have to open another TAR which will be assigned to the correct group".

<whiney voice on> I want the "good old days" when you could call and talk to a real person who spoke understandable English. We still pay the same or more for the rotten service.<whiney voice off>

Ruth
-----Original Message-----

From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org]On Behalf Of Jared Still
Sent: Wednesday, June 22, 2005 3:35 PM
To: mgogala_at_allegientsystems.com
Cc: Oracle-L (E-mail)
Subject: Re: Metalink forums - effects of the outsourcing

On 6/22/05, Mladen Gogala <mgogala_at_allegientsystems.com> wrote:   Did anybody manage to have a question answered in a meaningful way by an   Oracle person lately?

The last 2 times that I have found it necessary to open a TAR, the questions were answered by my own experimenation and participation in this list.

When the problems were resolved, the Oracle personnel assigned to that TAR did not appear particularly interested in the solution, but did close the TAR immediately.

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Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist

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http://www.freelists.org/webpage/oracle-l Received on Thu Jun 23 2005 - 08:48:52 CDT