From oracle-l-bounce@freelists.org Thu Jun 23 08:48:52 2005 Return-Path: Received: from air891.startdedicated.com (root@localhost) by orafaq.com (8.12.10/8.12.10) with ESMTP id j5NDmqbw009304 for ; Thu, 23 Jun 2005 08:48:52 -0500 X-ClientAddr: 206.53.239.180 Received: from turing.freelists.org (freelists-180.iquest.net [206.53.239.180]) by air891.startdedicated.com (8.12.10/8.12.10) with ESMTP id j5NDmqNi009298 for ; Thu, 23 Jun 2005 08:48:52 -0500 Received: from localhost (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id D5C991C2BBF; Thu, 23 Jun 2005 07:45:25 -0500 (EST) Received: from turing.freelists.org ([127.0.0.1]) by localhost (turing [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 14896-01; Thu, 23 Jun 2005 07:45:25 -0500 (EST) Received: from turing (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id 0FFAE1C2BA2; Thu, 23 Jun 2005 07:45:24 -0500 (EST) From: "Ruth Gramolini" To: , Cc: "Oracle-L (E-mail)" Subject: RE: Metalink forums - effects of the outsourcing Date: Thu, 23 Jun 2005 08:43:35 -0400 Message-ID: <006401c577f1$2bdb8e80$8459000a@vttaxnet.tax.state.vt.us> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0065_01C577CF.A4C9EE80" In-Reply-To: X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1506 X-archive-position: 21559 X-ecartis-version: Ecartis v1.0.0 Sender: oracle-l-bounce@freelists.org Errors-To: oracle-l-bounce@freelists.org X-original-sender: rgramolini@tax.state.vt.us Precedence: normal Reply-To: rgramolini@tax.state.vt.us X-list: oracle-l X-Virus-Scanned: by amavisd-new-20030616-p9 (Debian) at avenirtech.net X-Spam-Level: X-Spam-Checker-Version: SpamAssassin 2.63 (2004-01-11) on air891.startdedicated.com X-Spam-Status: No, hits=-2.7 required=5.0 tests=AWL,BAYES_00,HTML_MESSAGE autolearn=ham version=2.63 ------=_NextPart_000_0065_01C577CF.A4C9EE80 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit I had the same experience the last few times I opened a TAR. They give you any answer they think is right and close the TAR. Of course I open it again and repeat the cycle. Then I fill out the questionaired they send to annoy us every time they have closed a tar because they think it has been answered and I tell the my experience with OWS was lousy, but nothing ever comes of it. I always say I will proceed in English with all of my TAR's. I wish the analysts would do the same. If they don't understand the question they say "that's a different issue, you will have to open another TAR which will be assigned to the correct group". I want the "good old days" when you could call and talk to a real person who spoke understandable English. We still pay the same or more for the rotten service. Ruth -----Original Message----- From: oracle-l-bounce@freelists.org [mailto:oracle-l-bounce@freelists.org]On Behalf Of Jared Still Sent: Wednesday, June 22, 2005 3:35 PM To: mgogala@allegientsystems.com Cc: Oracle-L (E-mail) Subject: Re: Metalink forums - effects of the outsourcing On 6/22/05, Mladen Gogala wrote: Did anybody manage to have a question answered in a meaningful way by an Oracle person lately? The last 2 times that I have found it necessary to open a TAR, the questions were answered by my own experimenation and participation in this list. When the problems were resolved, the Oracle personnel assigned to that TAR did not appear particularly interested in the solution, but did close the TAR immediately. -- Jared Still Certifiable Oracle DBA and Part Time Perl Evangelist ------=_NextPart_000_0065_01C577CF.A4C9EE80 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

I had = the same=20 experience the last few times I opened a TAR. They give you any answer they think is = right and=20 close the TAR. Of course I open it again and repeat the cycle.=20 Then I fill out the questionaired they send to annoy us = every time=20 they have closed a tar because they think it has been answered and = I tell=20 the my experience with OWS was lousy, but nothing ever comes = of=20 it.

I = always say I will=20 proceed in English with all of my TAR's. I wish the analysts would = do the=20 same. If they don't understand the question they say "that's a = different=20 issue, you will have to open another TAR which will be assigned to the = correct=20 group".

<whiney=20 voice on> I want the "good old=20 days" when you could call and talk to a real person who = spoke=20 understandable English. We still = pay the same=20 or more for the rotten service.<whiney voice off>

Ruth

-----Original Message-----
From: = oracle-l-bounce@freelists.org=20 [mailto:oracle-l-bounce@freelists.org]On Behalf Of Jared=20 Still
Sent: Wednesday, June 22, 2005 3:35 PM
To:=20 mgogala@allegientsystems.com
Cc: Oracle-L = (E-mail)
Subject:=20 Re: Metalink forums - effects of the = outsourcing

On 6/22/05, Mladen=20 Gogala <mgogala@allegientsystems.com= >=20 wrote:

Did=20 anybody manage to have a question answered in a meaningful way by = an
Oracle=20 person lately?

The last 2 times that I have = found it=20 necessary to open a TAR, the questions
were answered by my own = experimenation=20 and participation in this list.

When the problems were resolved, = the=20 Oracle personnel assigned
to that TAR did not appear particularly = interested=20 in the solution,
but did close the TAR immediately.

-- =
Jared=20 Still
Certifiable Oracle DBA and Part Time Perl=20 Evangelist

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