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Home -> Community -> Mailing Lists -> Oracle-L -> RE: how good is oracle tech support?
oooo... or stalling for a while, asking you the SAME question over and over
and over... like they can't scroll just as well as I can through the
verbiage of the tar to find the answer from the LAST time I answered it.
April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
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Adam Wells age 11
"Imagination is the highest kite one can fly."
Lauren Bacall
-----Original Message-----
From: Powell, Mark D [mailto:mark.powell_at_eds.com]
Sent: Tuesday, April 06, 2004 9:33 AM
To: 'oracle-l_at_freelists.org'
Subject: RE: how good is oracle tech support?
Dennis's point on how problems are phrased in iTAR's is very important in my experience. My pet peeve is when I suspect that the assigned analyst is just stalling and responds with a request for information of questionable value to the problem. The more clearly you word the problem and the more query results you can post that demonstrate the problem and related information the better.
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-- Archives are at http://www.freelists.org/archives/oracle-l/ FAQ is at http://www.freelists.org/help/fom-serve/cache/1.html -----------------------------------------------------------------Received on Tue Apr 06 2004 - 09:47:45 CDT
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