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Home -> Community -> Mailing Lists -> Oracle-L -> RE: RE: how good is oracle tech support?
Ryan - Another thought for you. Oracle Support does best at responding to
specific bugs. In fact for many bugs they are your only source of
information. On the other hand, they don't do well with "what-if" questions.
This list is probably the best source for those. I have also found the
support tends to vary by the type of Oracle area involved. The RDBMS is
great especially if you use terms like "production server down".
On the other hand, I've found that response to programming type questions like "what is wrong with my PL/SQL program" is really slow. My theory is they find after a few hours you will usually figure out what is wrong with your program for yourself.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams_at_lifetouch.com
-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of ryan.gaffuri_at_cox.net
Sent: Tuesday, April 06, 2004 9:23 AM
To: oracle-l_at_freelists.org
Subject: Re: RE: how good is oracle tech support?
the plan_table was just an example. it came up as part of another tar. I've had a few of these type things.
also, what does oracle support have to work with? Most of the time they seem to use the OTN docs and metalink. do they have any internal docs?
FAQ is at http://www.freelists.org/help/fom-serve/cache/1.htmlput 'unsubscribe' in the subject line.
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