| Oracle FAQ | Your Portal to the Oracle Knowledge Grid | |
 |
 | |||
| Oracle FAQ | Your Portal to the Oracle Knowledge Grid | |
|
| |||
Home -> Community -> Mailing Lists -> Oracle-L -> RE: Oracle Gold Support
Oracle is shunting everyone to METALINK support. Fundamental
misunderstanding on their part. They think because we administer computers
that we LIKE to use computers.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams_at_lifetouch.com
-----Original Message-----
Sent: Monday, March 18, 2002 1:43 PM
To: Multiple recipients of list ORACLE-L
Anyone else just slightly irritated with the level of customer support offered for phone callers to Oracle now days? Used to be, that if you were a gold customer as we are, you could almost count on instant first line support. Last week I called and was told that a phone call would result in at least a one hour delay in an analyst call back, whereas an iTar (lie tars I call em) will get me about 30 minute response. The representative was rude and snarly to me at the same time. Is this how Larry wants to save that second billion, crappy customer service?
RF
Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration
The Cigarette Smoking Man: Anyone who can appease a man's conscience can take his freedom away from him.
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Freeman, Robert
INET: Robert_Freeman_at_csx.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists --------------------------------------------------------------------To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists --------------------------------------------------------------------To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Received on Mon Mar 18 2002 - 16:59:10 CST
 |
 |