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Home -> Community -> Mailing Lists -> Oracle-L -> Re: Oracle Gold Support
Don't blame the support tech. person, I'm sure they are more stressed that we are.
Oracle support has been going into http://www.theshitter.com for some 2 years now. Remember when you could get a 1-off patch!!!! Now all I hear is upgrade to the current release, or it's fixed in the next release that is scheduled for released in a few weeks, or (and I luv this one) it's fixed in Oracle9i. And every time I upgrade it breaks something else and/or introduces a new bug that starts the support/upgrade loop all over.
I think Oracle's development motto has become "Quality was release 7.3.4".
Sorry for the rant.
Brian P. MacLean
Oracle DBA, OCP8i
"Freeman,
Robert " To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
<Robert_Freema cc:
n_at_csx.com> Subject: Oracle Gold Support
Sent by:
root_at_fatcity.c
om
03/18/02 12:43
PM
Please respond
to ORACLE-L
Anyone else just slightly irritated with the level of customer support
offered for phone callers to Oracle now days? Used to be, that if you
were a gold customer as we are, you could almost count on instant first
line
support. Last week I called and was told that a phone call would
result in at least a one hour delay in an analyst call back, whereas
an iTar (lie tars I call em) will get me about 30 minute response.
The representative was rude and snarly to me at the same time.
Is this how Larry wants to save that second billion, crappy customer
service?
RF
Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration
The Cigarette Smoking Man: Anyone who can appease a man's conscience can take his freedom away from him.
-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Freeman, Robert INET: Robert_Freeman_at_csx.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-LReceived on Mon Mar 18 2002 - 16:54:18 CST
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also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: INET: Brian_P_MacLean_at_eFunds.Com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L
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