RE: RE: Silver vs. Gold support

Apparently now "Bronze/Silver" is just called "Product Support", and "Gold" is called "Premium". All 24x7.

Upgrades have been split off.

Of course now Metalink has to also be renamed (Oracle Ink9i, or OInk9i?) since there is no more "Metal", right. :)

http://www.oracle.com/support/index.html?support_ebus.html

---excerpt---

...

   "Oracle Support is leveraging the power of the Internet     to deliver simpler and sharply focused support services,     while making their purchase faster and easier. To     facilitate web-based transactions, Product Support is     now priced as a percentage of list license price.
[7% of license cost (annual?)]

    Additionally, software updates can be purchased separately     on a subscription basis,
[15% of license cost, annual]

    and our OracleBRONZE and OracleSILVER services have been     consolidated into a single 24 x7 technical assistance     service and removed from the price list. OracleGOLD,     OracleLifecycle and our Oracle Expertise service     capabilities are now offered within the Premium Support     menu. "

...

---end---

-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Eric D. Pierce
  INET: PierceED_at_csus.edu

Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051
San Diego, California        -- Public Internet access / Mailing Lists
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from).  You may
also send the HELP command for other information (like subscribing).