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Home -> Community -> Mailing Lists -> Oracle-L -> RE: RE: Silver vs. Gold support
so the support bill we just paid should get refunded because it was for Silver Support which no longer exists? and I pay for support but they desupport the products I have paid support for, and instead of giving me the new software release so that the support I paid for is still relevant, they will charge me for the update. And not give me a prorated refund.
Ya know, if I'm gonna get screwed I'd at least like to enjoy it
>From: "Eric D. Pierce" <PierceED_at_csus.edu>
>Reply-To: ORACLE-L_at_fatcity.com
>To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
>Subject: RE: RE: Silver vs. Gold support
>Date: Thu, 10 May 2001 13:17:06 -0800
>
>Apparently now "Bronze/Silver" is just called "Product
>Support", and "Gold" is called "Premium". All 24x7.
>
>Upgrades have been split off.
>
>Of course now Metalink has to also be renamed (Oracle Ink9i, or
>OInk9i?) since there is no more "Metal", right. :)
>
>
>http://www.oracle.com/support/index.html?support_ebus.html
>
>---excerpt---
>
>...
> "Oracle Support is leveraging the power of the Internet
> to deliver simpler and sharply focused support services,
> while making their purchase faster and easier. To
> facilitate web-based transactions, Product Support is
> now priced as a percentage of list license price.
> [7% of license cost (annual?)]
> Additionally, software updates can be purchased separately
> on a subscription basis,
> [15% of license cost, annual]
> and our OracleBRONZE and OracleSILVER services have been
> consolidated into a single 24 x7 technical assistance
> service and removed from the price list. OracleGOLD,
> OracleLifecycle and our Oracle Expertise service
> capabilities are now offered within the Premium Support
> menu. "
>
>...
>
>---end---
>
>
>--
>Please see the official ORACLE-L FAQ: http://www.orafaq.com
>--
>Author: Eric D. Pierce
> INET: PierceED_at_csus.edu
>
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-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: carmichr_at_hotmail.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Fri May 11 2001 - 09:33:13 CDT
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