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Home -> Community -> Mailing Lists -> Oracle-L -> Metalink Response ....FYI
Hi Folks ,
I know lot of Metastink info floating around...so I
thought I would post this for fun/info .
I got this response from Metastink ..
"Thank you for your comments on Metalink, the more
feedback we get the better we
here at Oracle Corporation will be able to service
your needs. We have seen
tremendous increase in customer usage of Metalink over
the past 6 months.
There are now about 240,000 registered users and at
times we have over 1,500 active users.
We know that the service does not meet our or
customers expectations. With this in mind we
have added capacity to our database servers and have
also increased the number of middle
tier application servers. Our experience is that the
demand for online services has become
so strong that as soon as we bring in more capacity,
it is quickly consumed. We have also
experience intermittent network and architecture
problems that have caused several failovers
from one server to the other resulting in slower
performance than we expect. When these events
occur, we strive to understand root cause and take
corrective and preventive action.
Sometime before summer, we exp!!ect to migrate the
online services to Oracle's Customer
Relationship Management (CRM) suite enabling us to
deliver more to our customers.This is
a global issue for us and it has great attention
within Oracle management. We recognize
how valuable our customers are to us and understand
the immense value that Metalink can
bring to them. We are working to meet your needs as
fast as we can. Thank you for your
patience as we continue to work to bring you the best
in online support services."
Interesting.....won't you say..: )
RS
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists --------------------------------------------------------------------To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Received on Tue Apr 03 2001 - 08:43:07 CDT
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