Re: How to deal with the giant Oracle

From: <MTPConsulting_at_aol.com>
Date: Sat, 18 Nov 2000 23:45:25 EST
Message-Id: <10684.122452@fatcity.com>

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The main problem I'm currently having with Metalink is that the client I'm working with purchased iAS 8i (now 9i) mainly for Forms 6i. However Forms is not listed as a licensed product. So any Forms issues have to be generated under iAS and then get transferred to Forms support which delays response time. Also, we can not view any bugs as that is also controlled by licensed product. Quite annoying.

But if I call directly, I can select the Forms queue and talk to someone directly and get faster responses.

Marc Perkowitz
MTP Systems Consulting

In a message dated 11/17/00 2:02:36 PM Central Standard Time, jkstill_at_bcbso.com writes:

> On Thu, 16 Nov 2000, Eric D. Pierce wrote:
> 
> > Anyway, I hate to say it, but Metalink can actually be better than
> > talking to tech support people sometimes. Just takes some getting
> > used to.
> 
> Which is exactly why they would make it so difficult to get a real
> Oracle expert on the phone.
> 
> It's often easier to find it yourself on MetaLink.
> 
> The problem with MetaLink is that it is difficult to sort through
> the notes, forums, etc that are out of date or incorrect to find
> the ones that apply to your situation.
> 
> Jared
>

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<HTML>The main problem I'm currently having with Metalink is that the client I'm working with purchased iAS 8i (now 9i) mainly for Forms 6i.  However Forms is not listed as a licensed product.  So any Forms issues have to be generated under iAS and then get transferred to Forms support which delays response time.  Also, we can not view any bugs as that is also controlled by licensed product.  Quite annoying.
 
 But if I call directly, I can select the Forms queue and talk to someone directly and get faster responses.
 
 Marc Perkowitz
 MTP Systems Consulting
 
 In a message dated 11/17/00 2:02:36 PM Central Standard Time, jkstill_at_bcbso.com writes:
 
 
 <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">On Thu, 16 Nov 2000, Eric D. Pierce wrote:
 
 > Anyway, I hate to say it, but Metalink can actually be better than
 > talking to tech support people sometimes. Just takes some getting
 > used to.
 
 Which is exactly why they would make it so difficult to get a real
 Oracle expert on the phone.
 
 It's often easier to find it yourself on MetaLink.
 
 The problem with MetaLink is that it is difficult to sort through
 the notes, forums, etc that are out of date or incorrect to find
 the ones that apply to your situation.
 
 Jared
 </BLOCKQUOTE>
Received on Sat Nov 18 2000 - 22:45:25 CST