Unfortunately, its Oracle's direction to have almost
all support done with metalink.
I've received several mail from Oracle about seminars
on how to used metalink.
2 months ago, we have escalated a couple of tars to
upper management at Oracle. Oracle's answer was to
send a sales guy to sell us gold support (we have
silver).
It's easy to think that in the future phone support
will have an extra cost.
- "Eric D. Pierce" <PierceED_at_csus.edu> a écrit : >
Sounds like a bunch of jerks but, doesn't that just
> mean that all you
> have to do is go on metalink, create a tar, get your
> tar#, and that
> allows you to shortcut the phone entry point if you
> want to talk to
> someone about the issue?
> ep
>
> On 7 Jun 2000, at 17:54, Bill Wagman scribbled with
> alacrity and cogency:
>
> Date sent: Wed, 07 Jun 2000 17:54:56 -0800
> To: Multiple recipients of list
> ORACLE-L <ORACLE-L_at_fatcity.com>
> Send reply to: ORACLE-L_at_fatcity.com
>
> >
> > After waiting on the phone to support for an
> inordinate amount of time I
> > jokingly asked the support rep if they had been
> told not to answer the
> > phone for 30 minutes in an attempt to encourage
> people to log TARs via
> > metalink. He said that yes, in fact, they had.
>
> --
> Author: Eric D. Pierce
> INET: PierceED_at_csus.edu
>
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Stephane Paquette
DBA Oracle
stephane_paquette_at_yahoo.com
spaquette_at_houra.fr
(33) 01 53 93 06 50
Do You Yahoo!?
Received on Thu Jun 08 2000 - 02:04:38 CDT
