Re: Oracle Support Services

Here's one for you.

I logged a shipping Itar for a product update and it took me updating the tar six times before anyone even looked at it. then the support rep called our office probably in the middle of the night and then logged on the TAR tried to call client with no response so closing tar.

Jim

-----Original Message-----
From: Bill Wagman <wjwagman_at_ucdavis.edu> To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com> Date: Wednesday, June 07, 2000 6:22 PM
Subject: Oracle Support Services

>
>After waiting on the phone to support for an inordinate amount of time I
>jokingly asked the support rep if they had been told not to answer the
>phone for 30 minutes in an attempt to encourage people to log TARs via
>metalink. He said that yes, in fact, they had.
>
>Bill Wagman
>Univ. of California at Davis
>Information Resources
>wjwagman_at_ucdavis.edu
>(530) 754-6208
>
>---------------------------------------------------------------------------

--


>Why is it that when you're driving and looking for an address, you turn

>down the volume on the radio?

>

>--

>Author: Bill Wagman

>  INET: wjwagman_at_ucdavis.edu

>

>Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051

>San Diego, California        -- Public Internet access / Mailing Lists

>--------------------------------------------------------------------

>To REMOVE yourself from this mailing list, send an E-Mail message

>to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in

>the message BODY, include a line containing: UNSUB ORACLE-L

>(or the name of mailing list you want to be removed from).  You may

>also send the HELP command for other information (like subscribing).