Re: Oracle Support Services

From: Eric D. Pierce <PierceED_at_csus.edu>
Date: Wed, 7 Jun 2000 19:05:55 -0700
Message-Id: <10521.108164@fatcity.com>

Sounds like a bunch of jerks but, doesn't that just mean that all you have to do is go on metalink, create a tar, get your tar#, and that allows you to shortcut the phone entry point if you want to talk to someone about the issue?
ep

On 7 Jun 2000, at 17:54, Bill Wagman scribbled with alacrity and cogency:

Date sent:      	Wed, 07 Jun 2000 17:54:56 -0800
To:             	Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
Send reply to:  	ORACLE-L_at_fatcity.com
From:           	Bill Wagman <wjwagman_at_ucdavis.edu>
Subject:        	Oracle Support Services

>
> After waiting on the phone to support for an inordinate amount of time I
> jokingly asked the support rep if they had been told not to answer the
> phone for 30 minutes in an attempt to encourage people to log TARs via
> metalink. He said that yes, in fact, they had.
Received on Wed Jun 07 2000 - 21:05:55 CDT