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Home -> Community -> Mailing Lists -> Oracle-L -> Re: Platinum Technology
I have dealt with Platinum Technology's DB-Vision, TS-Reorg, and Desktop
DBA products. I have found their technical support to be excellent both
before and after the sell. I would bet money that you could call their 800
support number right now and be speaking to a real person within 10 seconds
after placing the call. That person will then immediately connect you to
another person in the appropriate support group. Compare that with the
Oracle voice mail hell that leaves you waiting and waiting "for the next
available representative" while they try to keep you from getting upset by
playing some sort of relaxing music over and over again. One day I even
received an unexpected call from the director of the TS-Reorg development
lab to discuss some recommended enhancements that I had included in an
email to their support group. They seem to be very open and responsive to
new ideas or recommendations for improvement. They are also getting more
and more into the internet and they have a pretty informative and helpful
web page (www.platinum.com). I found it very helpful to be able to
download Desktop DBA updates directly from their web page.
Based on my personal experience, I would say that Platinum's tech support group has been one of the most helpful and responsive groups that I have dealt with. You should expect to continue to receive the same level of support and enthusiasm that you are experiencing now well after the check has cleared.
Thanks,
Steve
All,
I am conducting an evaluation of Platinum Technology's DB-Vision product.
To date, the technical staff has been extremely responsive to the various
issues
that have come up: they do everything they can to resolve problems, they
follow
up on questions, and are generally behaving like the Perfect Vendor.
So much so, that I fear their concern and support will evaporate after The
Check
clears.
My question is: what has been the experience of those of you whose checks
to
Platinum have already cleared? Has there been any noticeable change in
the
level of support/commitment? Or, is their current enthusiasm something to
expect from here on out???
Regards,
Charles_Dye_at_corp.dialog.com
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