Re: I hate OTN now (and Metalink's searches) - Follow up

From: Daniel Morgan <damorgan_at_x.washington.edu>
Date: Mon, 29 Mar 2004 19:44:51 -0800
Message-ID: <1080618273.24332@yasure>

Teresa Redmond wrote:

> On Mon, 29 Mar 2004 15:46:32 -0600, in comp.databases.oracle.server,
> Turkbear <john.g_at_dot.spamfree.com> scribbled:
> 
> 

>>Teresa Redmond <XKEAAGIPVIEZ_at_spammotel.co> wrote:
>>
>>
>>>On Mon, 29 Mar 2004 13:29:35 -0600, in comp.databases.oracle.server,
>>>Turkbear <john.g_at_dot.spamfree.com> scribbled:
>>>
>>>
>>>>It is very confusing, especially if you used their older and friendlier version..
>>>>I found that ( since I mostly look for
>>>>documentation ) using this link:
>>>>
>>>>http://otn.oracle.com/documentation/index.html
>>>>
>>>>gets me to the correct section and I can then look at all the various version's docs.
>>>>
>>>>Helps somewhat...
>>>
>>>Yes, I found that at some point and managed to get to my version's
>>>docs, which I then promptly bookmarked. All I need now is for OTN to
>>>shuffle up their URLs again so that my bookmarks don't work...
>>>*again*...
>>>
>>>That's one thing I have hated for quite some time, to search in
>>>Google, find a very helpful post with a link back to OTN, then get
>>>either a 404 error or the OTN page that says whatever page you were
>>>looking for is not available anymore.
>>>
>>>Thanks for you link, and also for your many helpful posts. :-)
>>
>>Your are welcome..
>>
>>How hard would it be for the folks at OTN to keep the old page with just a
>>redirect on it whenever eliminating/moving, etc a
>>page -
>>
>>If we treated our users that way( changing links on the production web server
>>without redirects) , I'd soon be out of a job.

> 
> 
> You are NOT the only one.  :-(

I did as I suggested and phoned Oracle Corp. in Redwood Shores this morning. At about 3:15pm I received a phone call from the manager that was responsible for the metalink changes as well as a follow-up email to my UW account so I could get back to him directly in the future.

I can fault the work that was done ... but not the responsiveness and integrity of the manager. I would encourage others to do as I have done. If enough people make their views known ... I have reason to believe that this manager is definitely one that will take into account our feelings and impressions and act on them. I was genuinely impressed and that is not a feeling I usually get in these situations.

-- 
Daniel Morgan
http://www.outreach.washington.edu/ext/certificates/oad/oad_crs.asp
http://www.outreach.washington.edu/ext/certificates/aoa/aoa_crs.asp
damorgan_at_x.washington.edu
(replace 'x' with a 'u' to reply)

Received on Mon Mar 29 2004 - 21:44:51 CST