RE: 10gR2 Desupport Date?

From: Andre van Winssen <dreveewee_at_gmail.com>
Date: Thu, 19 Nov 2009 22:10:16 +0100
Message-ID: <001001ca695c$b20721c0$16156540$_at_com>

Hi Yong Huang,
Where did you see the non-technical SR's in MOS? I logged a couple of those to complain about MOS issues but never was able to see those or track updates.
Today oracle fixed the permission problem we had with our csi since the cut-over from metalink. We can now create new technical SR's again and download patches, finally!
I was not able to convince support that something may have gone wrong with customer data during the migration to MOS. They simply refused to help me and pointed me to licensing dept. Fortunately, there are still people in oracle dedicated to help customers out.

I am currently collecting all the errors I have encountered and send them in batches to oracle support, hoping someone is willing to catch.

Regards,
Andre

-----Oorspronkelijk bericht-----
Van: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] Namens Yong Huang
Verzonden: donderdag 19 november 2009 21:53 Aan: jkstill_at_gmail.comaaaaaaaaaaaaa
CC: oracle-l_at_freelists.org
Onderwerp: Re: 10gR2 Desupport Date?

> I've found this to be rather handy:
>
> Logon to the MOS HTML Site: http://supporthtml.oracle.com/
>
> Use the following URL in a new tab/window to go directly to Note
> https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=
>
> Say you want to lookup 418918.1
>
> Append the note # to the URL and voila, you are there.
>
>

https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=41 8918.1

And for bug, the URL is
https://supporthtml.oracle.com/ep/faces/secure/km/BugDisplay.jspx?id=<Bug ID>
or
https://support.oracle.com/CSP/main/article?cmd=show&type=BUG&id=<bug ID>

See
http://yong321.freeshell.org/oranotes/MOS.txt

Yong Huang       

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Received on Thu Nov 19 2009 - 15:10:16 CST