Re: Re[2]: Cary's book -- Out of stock !

I think this is the classical issue with service quality of big and "leading" hot-shot companies. They achieve a little profit after huge losses and they think they are the reasons why customers exist and the service quality goes down. Of course initially they don't even see that, because they're so great. Afterwards they are amazed, how can customers turn Them down, because they are... they! Then probably many innocent small timers like salespeople or specialists are fired because bad results - but that doesn't bring back any customers. After some to long time, when shareholders get very restless, asses are kicked in (top) management and hopefully then things start to go upwards again.

Or maybe this was just a lethally wrong decision by some procuring specialist... :)

Tanel.

• Original Message ----- To: "Multiple recipients of list ORACLE-L" <ORACLE-L_at_fatcity.com> Sent: Tuesday, September 23, 2003 8:04 PM

> I cancelled my Amazon order, ordered at Barnes and Noble and, guess what:
> Barnes and Noble
> has shipped it today. I'll never again do business with Amazon if I don't
> have to. I feel that
> they've been playing me for a fool and I don't like the feeling. I left
them
> enough of my
> money and they will not get a cent more.
>
> --
> Mladen Gogala
> Oracle DBA
>
>
>
> > -----Original Message-----
> > From: ml-errors_at_fatcity.com [mailto:ml-errors_at_fatcity.com] On
> > Behalf Of Orr, Steve
> > Sent: Tuesday, September 23, 2003 12:14 PM
> > To: Multiple recipients of list ORACLE-L
> > Subject: RE: Re[2]: Cary's book -- Out of stock !
> >
> >
> > At 1:00PM Seattle time I complained loudly via their online
> > "Contact Us" form and they got the shipment out before the
> > end of the day and are waiving shipping costs. They tried but
> > were unable to explain why it wasn't shipped out before more
> > recent orders for the same item. They obviously have a bug in
> > their shipping picklist tickler file algorithm. Must have
> > something like "ORDER BY order_date DESC..." As all DBA's
> > know, everything always comes down to bad SQL.
> >
> >
> >
> > -----Original Message-----
> > Sent: Monday, September 22, 2003 11:15 PM
> > To: Multiple recipients of list ORACLE-L
> >
> >
> > You got it from the Amazon??? Below is what they replied
> > to me, and I pre-ordered the book on July 13th. I solemnly
> > swear not to order anything from Amazon again, so help me
> > Codd. Of course, the book is available from B&N. What is
> > more, Amazon has removed all references to their phone number
> > from their web site, so in case of a problem, you cannot call
> > them. Amazon really sucks! I liked them before because of
> > quick and efficient one click ordering but this is too much.
> > I didn't preorder the book in July to be put on hold by
> > those lying ba***rds. Never again!
> > **************************************************************
> > **********
> > ****
> >
> > Subject: Your Amazon.com Order (#102-6863504-6150527)
> > Date: 2003.09.22 22:10
> > From: cust.service03_at_amazon.com
> > To: mgogala_at_adelphia.net
> >
> > Thanks for writing to us at Amazon.com.
> >
> > Our latest information indicates that "Optimizing Oracle
> > Performance" has not yet been released and the expected
> > release date is not known. As soon as a release date has been
> > determined for this item, we will add that information to our
> > web site.
> >
> > While we are confident that copies will be made available, we
> > cannot provide more precise information about the fulfillment
> > of the order. In light of this uncertainty, we will
> > understand if you would prefer to cancel your order. As of
> > yet we have made no changes.
> > *********************************************************************
> >
> >
> > On 2003.09.22 22:44, Freeman Robert - IL wrote:
> > > I got my book... I got my book! From Amazon, delivered today!
> > >
> > > Woo Hoo.... looks good Cary!!
> > >
> > > RF
> > --
> > Please see the official ORACLE-L FAQ: http://www.orafaq.net
> > --
> > Author: Orr, Steve
> > INET: sorr_at_rightnow.com
> >
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> Author: Mladen Gogala
> INET: mladen_at_wangtrading.com
>
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.net
-- 
Author: Tanel Poder
  INET: tanel.poder.003_at_mail.ee

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