Re: Service Level Agreements

From: Eric D. Pierce <PierceED_at_csus.edu>
Date: Thu, 3 Aug 2000 16:06:52 -0700
Message-Id: <10578.113805@fatcity.com>

Date sent:      	Thu, 03 Aug 2000 09:56:43 -0800
To:             	Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
From:           	"Kristen Cameron" <cameronkgd_at_inac.gc.ca>
Subject:        	Service Level Agreements

> We are starting to write Service Level Agreements (SLA's)
> so that our clients (inhouse clients only) know how to
> obtain help, and what they can expect.

Don't give 'em nothin' unless they promise to bring lots of free M&Ms, double fudge brownies, misc pastries *and* pizza once a month on the last friday. :) Received on Thu Aug 03 2000 - 18:06:52 CDT