RE: Service Level Agreements

From: O'Neill, Sean <Sean.ONeill_at_organon.ie>
Date: Fri, 4 Aug 2000 12:45:56 +0200
Message-Id: <10579.113838@fatcity.com>

Kristen,

Check out http://home.att.net/~tbcox/ and see paper "Oracle8i Database Backup and Recovery: Planning Metrics and Rules of Thumb". This paper contains some sample SLA's.

HTH,
Sean :)

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> From: "Kristen Cameron" <cameronkgd_at_inac.gc.ca>
> Date: Thu, 03 Aug 2000 12:49:31 -0400
> Subject: Service Level Agreements

>
>We are starting to write Service Level Agreements (SLA's)
>so that our clients (inhouse clients only) know how to=20
>obtain help, and what they can expect.  I'm expected=20
>to write 'database' SLA's.  They are only supposed to=20
>be 1-2 pages long, but I suspect I will need to write a=20
>few to cover the various services.
>
>Items to be covered include:

> Title
> Short Definition
> Service
> Response Time
> Contacts

>
>Does anyone else have SLA's in place?  Can you send me=20
>a copy?  What kind of services do you cover?
>
>TIA,
>
>- Kristen Cameron
>Indian and Northern Affairs Canada

Received on Fri Aug 04 2000 - 05:45:56 CDT