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Updated: 14 hours 40 min ago

Enabling Agents of Change

Mon, 2014-11-17 15:29

The Oracle Value Chain Summit is rapidly becoming the premier Supply Chain event in the industry.  Our upcoming 2015 Value Chain Summit marks the third year that this great event has been held, and we expect this summit to be bigger and better than ever. This event is all about you, our customer. You empower your supply chain, and the Value Chain Summit promises to provide you with the insight, contacts and tools you need to become “Agents of Change” for your supply chain.

Watch this video (by Oracle's Jon Chorley, pictured left) to learn more about the great things we have planned for the 2015 Value Chain Summit. Plus, you can take advantage of the Early Bird rate through the end of November, and save $300 off the regular rate. Combine this offer with special group rates, and save BIG!  

 

"Why Not Oracle Cloud?" for Fast-Growing, Mid-Sized Organizations

Mon, 2014-11-17 15:11

In the past, mid-size and smaller companies have had to settle for “lightweight or scoped down ERP solutions.” Generally, these tier-2 solutions don’t have the functionality that a company needs to grow and operate globally.

In this article in Profit magazine, Oracle’s Rondy Ng, Senior Vice President of Applications Development, advises companies to choose wisely when looking at cloud-based ERP solutions to avoid expense, risk, and disruption down the road.

Ng asserts that Oracle ERP Cloud is the ERP solution for Fortune 500 companies, as well as for those who don’t have any designs to be one. There’s no need to settle. He makes a great case for choosing cloud and choosing Oracle.

November 20: ICA Fluor Taleo Reference Forum (Spanish)

Mon, 2014-11-17 09:49

Join us for an Oracle Taleo Customer Reference Forum on Thursday, November 20, 2014, at 2:00 p.m. CDT with ICA Fluor, addressed to the Spanish-speaking communities. ICA Fluor is a joint venture between the Mexican construction and engineering company ICA and Fluor Corporation, one of the world’s largest engineering, procurement, and construction companies.

Since 1993, ICA Fluor has had exclusive rights for both companies for the development of industrial projects in Mexico, Central America, and the Caribbean.

In this session, Mr. Jorge Luis Becerril Sanchez, ICA Fluor’s  HR Manager, shares why they chose to implement Oracle Taleo Recruiting.

Invite your customers and prospects. You can register now to attend the live Spanish Forum session on Thursday, November 20 at 2:00 p.m. CDT and learn more from ICA Fluor directly.

November 18: Ovation Brands ERP Cloud Reference Forum

Thu, 2014-11-13 15:30

Join us for another Oracle Customer Reference Forum on Tuesday, November 18, 2014, at 9:00 a.m. Pacific Time / 11:00 a.m. Central Time.

The leadership team at Ovation Brands—CFO Keith Kravcik and CIO Patrick Benson—will talk about why they chose to implement Oracle ERP Cloud  and Oracle Planning & Budgeting Cloud to operate an integrated, state-of-the-art finance system able to support Ovation’s ambitious reinvention strategy.

Ovation Brands currently operates 334 restaurants in 35 states, comprised of 324 steak-buffet restaurants and 10 Tahoe Joe’s Famous Steakhouse restaurants. The restaurants are principally operated under the Old Country Buffet®, HomeTown® Buffet and Ryan’s® brands. Ovation employs approximately 17,000 team members and serves approximately 100 million customers annually. Corporate headquarters are based in Greer, SC with a Corporate Support Center located in Eagan, MN. For more information, visit www.OvationBrands.com.

Invite your customers and prospects. Register now to attend the live Forum on Tuesday, November 18 at 9:00 a.m. Pacific Time / 11:00 a.m. Central Time and learn more directly from Ovation Brands.

Oracle Sales Cloud Wins Big!

Wed, 2014-11-12 12:29

Outstanding! Oracle Cloud Applications received the Technology Innovation Award in Cloud Computing for 2014 from Ventana Research. The award is based on the strength of our portfolio, which includes infrastructure, platform, tools, and applications.

The November 5 report announcing the award specifically focuses on the high level of maturity of Oracle Sales Cloud.

Ventana Research acknowledged that Oracle has been playing catch up with salesforce.com—but that has changed now.

“Now it [Oracle Sales Cloud] not only has climbed back into a competitive position but has a more complete sales portfolio than salesforce at a more affordable price,” says Mark Smith, CEO and Chief Research Officer of Ventana Research (pictured left)

The article is a great analysis of the “sophistication and usability” of our sales applications, including our skillfully embedded analytics and social collaboration. Smith compliments Oracle on how it has taken advantage of the BlueKai acquisition (Oracle Data as a Service (DAAS) for Sales) and the Big Machines acquisition (configure, price, and quote with Oracle CPQ Cloud).

Smith talks about how Oracle stacks up in the sales performance management arena and comments on some of our newest sales cloud offerings. He frequently refers to Ventana’s well-known research as he  evaluates Oracle Sales Cloud’s capabilities, which greatly increases the credibility of the review.

“Oracle is a serious player in the market for sales applications and very price advantageous and innovative in its portfolio,” Smith concludes. He encourages companies to take a really close look at Oracle Sales Cloud—it’s much, much more than just another SFA offering in the cloud with mobile capability.

Read the report to understand the latest customer advances in Oracle Sales Cloud.

#ChevyGuy Response is Authentic, Human, and Brilliant

Wed, 2014-11-12 11:34

A Guest Post by Meg Bear, Group Vice President, Oracle Social Cloud (pictured left)

For those who didn’t hear, Chevrolet executive Rikk Wilde had a little trouble during his live television presentation of the World Series’ Most Valuable Player award to San Francisco Giants’ Madison Bumgarner. He nervously stumbled through his speech, sweating and looking down at his note cards as he mumbled about how the truck had “technology and stuff.”

It was awkward and painful to watch. Immediately social media exploded with jokes aimed at Chevrolet and the executive. #ChevyGuy and #technologyandstuff were trending. You couldn’t help but feel awful for #ChevyGuy, aka Rikk Wilde. And you certainly wondered how all this would play out.

Well, GM and Chevrolet played it brilliantly. They didn’t scold or fire Rikk Wilde, #ChevyGuy. They supported him, embraced the harmless gaffe, and turned what could have been an embarrassment into social media gold.

It’s a reminder that social is equal parts technology and humanity.

GM reacted swiftly not only via social media, but also with advertisements placed online and in newspapers, like USA Today, the following day. It has garnered more than $2 million in free publicity, according to published reports. The Chevrolet.com website saw a 70 percent hike in visitors, according to a company spokesperson.

That’s what we call #winning.

Well done, GM and Chevrolet. Well done. We are thrilled to have such an innovative, smart, and authentic partner.

If you missed it, you can check out the story in the Detroit Free Press.

November 19: Daekyo Sales Cloud Reference Forum

Tue, 2014-10-28 14:32

Join us for an Oracle Customer Reference Forum on Wednesday, November 19, 2014, at 08:30 a.m. KST / 3:30 p.m. PT to hear Mr. Sa, IT Strategy Manager, talk about why Daekyo has chosen to implement Oracle Sales Cloud.

Founded in 1975, Daekyo is the leading company in Korea's educational service market that has greatly extended its activity overseas emerging as a multinational frontrunner in the field of education. With the expansion of the business, Daekyo realized the need of a centralized system that could successfully serve the purpose of its worldwide franchises. After the implementation of Oracle Sales Cloud Service, Oracle ADF, Oracle IAM, Oracle Webcenter, SOA Suite and BI Publisher, Daekyo greatly reduced the total cost of ownership (TCO) and capital expenditure (CAPEX) by 20 percent, while achieving the standardization of its business flow, real time monitoring, and smart intelligence.

Register now to attend the live Forum on Wednesday, November 19 at 8:30 a.m. KST / 3:30 p.m. PT and learn more from Daekyo directly.

11 Ways to Wreck Your Social Relationships

Tue, 2014-10-28 14:05

Solid, long-lasting relationships are built on people being authentic, trustworthy, altruistic, and patient.

That is true in human relationships, as well as social relationships.

Despite all that’s been written about the topic, some brands that use social still don’t follow the Golden Rule when it comes to their fans, followers and customers.

The result is often unhappy customers who initiate conversations that start with the proverbial “we need to talk.”

In this post, Mike Stiles lists 11 ways that guilty brands provoke these conversations.

5 Reasons Why You Need to Reinvent Your Recruitment Process

Tue, 2014-10-28 14:03

No one will ever win the war for talent because it’s a battle that will never end.

But it’s important that companies have a recruiting strategy and practices that give them every advantage.

In this post, Oracle’s Gessica Chies outlines how the challenges of finding the best people can be turned into opportunities.

Those opportunities can be found working for our competitors. They can be in the form of an outstanding candidate who missed getting the job by a hair. There are opportunities in our social networks, amongst our internal employees, and through their vast networks.

Read the post here.

Miranda's Customer Panel is "The One to Beat Going Forward"

Tue, 2014-10-28 14:02

EVP Steve Miranda admittedly talks fast, but he's the farthest thing from a fast talker. In his OpenWorld 2014 general session, Oracle Applications―Don’t Sit On the Sidelines, Miranda (known for his credibility) took conference goers on a vigorous sprint through Oracle Applications.

He stated that the main objective of his presentation was to answer four of the most common questions that he gets from customers:

  • Is Oracle going to force me to go the cloud? (The short answer is no.)
  • When is the Oracle Cloud going to be ready? (The short answer is today.)
  • Why should I move to the cloud? (That required a bit longer answer. Refer to Steve's video.)
  • OK, I’m going to move to the cloud. How should I do it and what should I be thinking about on a go-forward basis?

Miranda emphasized the speed at which Oracle is getting innovation into the hands of its customers. In the past, a customer had a problem and two years later the software vendor delivered the solution. But by then, the problem had changed and the cycle started all over. It took much longer to turn the crank. Now we’re delivering updates every three to four months in a cloud-based model that is faster, cheaper, and better. Plus we can prune the apps based on how customers are using them. That precise and immediate feedback leads to more modernization―and much happier customers.

Speaking of customers, Miranda's panel had a great mix of them from Atradius (CX Cloud), BG Group (HCM Cloud), GE (ERP Cloud), and Marriott (Social and Marketing Cloud). The discussion covered the companies’ business imperatives, approaches to the cloud, execution strategies, and most importantly, compelling results. The panelists were simply outstanding. Oracle's Rajan Krishnan said, "this is the one to beat going forward."

Here's the video link to Miranda's 2014 General Session (1:06).

November 5: Wave Broadband ERP Cloud Reference Forum

Tue, 2014-10-28 13:58

Join us for another Oracle Customer Reference Forum on Wednesday, November 5, 2014, at 9:00 a.m.PT / 12:00 p.m. ET.  These Reference Forums are a great vehicle for you to advance later-stage deals.

Julie Caldwell, VP of Accounting at Wave Broadband, is a seasoned finance professional who has more than 25 years experience in accounting and finance.

She will talk about what prompted the search for a new ERP system, why Wave chose Oracle, and how the implementation project is going. She will host a Q&A session after the overview.

Wave Division Holdings is currently a live ERP Cloud customer. It operates leading broadband cable systems under the trade names Wave Broadband and Astound Broadband in the Tier 1 suburban markets of Washington, Oregon, and California. The company currently serves more than 232,000 customers. Wave has 1000+ employees.

Invite your prospects and customers. You can register now to attend the live Forum on Wednesday, November 5 at 9:00 a.m. PT / 12:00 p.m. ET and learn more from Wave directly.

Big Value from CPQ Cloud for OpenWorld 2014 Attendees

Tue, 2014-09-09 15:34

A Guest Post by Chris Haussler, Sr. Principal Product Manager, Oracle CPQ Cloud (pictured left)

This will be CPQ Cloud’s first Oracle OpenWorld as a member of the Oracle CX Applications Suite.

It will give sales professionals from around the globe a preview of how the industry-leading configure, price, and quote application and the Oracle Customer Experience portfolio work together today, and going forward.

Attendees will hear directly from us about where CPQ is headed—and from top companies about the transformative value they’ve achieved in their sales processes as a result of implementing Oracle CPQ Cloud alone, and integrated with a holistic front office solution.

CPQ Cloud Integration Sessions in Moscone West
We are offering a total of twenty sessions that revolve around, or are related to, CPQ Cloud implementations. Sessions detailing new and existing CPQ Cloud integrations include:

  • “Commerce at Oracle: Commerce + CPQ Cloud Vision and Strategy, ”Tuesday, 10:15 a.m. and 12 noon PT, Room 3003 [TGS8714]
  • “Implement a Virtual Engineer: Oracle BigMachines CPQ Cloud Service with Oracle E-Business Suite,” Wednesday, 2:00 p.m. PT, Room 3005 [CON6213]
  • “Sign and Send Documents with a Click of a Button: DocuSign/Oracle BigMachines CPQ Cloud Service,” Wednesday, 10:15 a.m. PT, Room 3005 [CON5558]
  • “You Can Have Both: Integrating CPQ Cloud (BigMachines) with On-Premises Siebel,” Wednesday, 12:45 p.m. PT, Room 3005 [CON5850]
  • “What’s New for Oracle BigMachines CPQ Cloud Service in 2014–2015,” Tuesday, 4:15 p.m. PT, Room 2016 [CON7497]

More CPQ Cloud Sessions
To round out the offering for our B2B and B2C customers, here is a sample of other sessions:

  • “Collaboration in a Complex CPQ Environment: A One-Stop-Shop Model” (Siemens Energy)
  • ”Configuration 2.0 with Oracle BigMachines CPQ Cloud Service” (SPX Process Equipment)
  • ”Enable Your Channel Partners with Oracle BigMachines CPQ Cloud Service” (Deloitte)
  • ”Join the Revenue Revolution: CPQ Is the Key to Maximizing Customer Lifetime Value” (PWC)
  • “Oracle BigMachines CPQ Cloud Service Introduces Cross-Industry Quote to Cash”
  • “Simple, Familiar, Fast: Midmarket CPQ for Salesforce.com”
  • “Deployment Options for the Efficient Delivery of B2B Communications Services”

Meet the Oracle CPQ Cloud Experts
Meet Chris Shutts, CPQ Cloud VP of Product Development and co-founder of BigMachines, and Erik Abernathy, CPQ Cloud director of software engineering, to gain insights on CPQ Cloud or to ask questions specific about your implementation—Thursday, 11:30 a.m. PT, Room 3012 [MTE9166]

See It All
Click here to view a full schedule of CPQ Cloud sessions at Oracle Open World 2014.

Oracle OpenWorld 2014 takes place from September 28–October 2, 2014 in San Francisco’s Moscone Center. We look forward to seeing you there!

Chris Haussler
Senior Principal Product Manager
Oracle CPQ Cloud

Maximize your ERP Cloud Experience at Oracle OpenWorld 2014

Tue, 2014-09-09 12:05

A Guest Post by Senior Director Amrita Mehrok, Oracle Financials Applications Strategy (pictured left)

Oracle OpenWorld 2014 is less than a month away, starting on Sunday, September 28. We are centralizing all Oracle ERP conference sessions at the Westin San Francisco Market Street this year to make it easier for our customers to find everything ERP in a single place. Headlining the track are Oracle’s Cloud Applications—Oracle Financials Cloud, Oracle Procurement Cloud, and Oracle Project Portfolio Management Cloud.Registered participants can attend sessions and experience self-service demonstrations, conveniently located in the Westin. This will help participants easily connect with Oracle product experts, implementation partners, and customers with similar interests and challenges.

Additional detailed demos are available in the Central Applications Demo zone in Moscone West.

Kick-Off General Session in The Westin San Francisco Market Street
SVP Rondy Ng, Applications Development, will kick off the ERP track with a General Session titled “Empowering Modern ERP” on Monday at 10:30 a.m. PT in Room Metropolitan III. He will be joined by Peter Cavallo, VP and North America Practice Lead for IBM, our sponsoring partner. Also joining the session will be Patrick Benson, CIO of Ovation Brands, who will talk about Ovation’s implementation of the ERP Cloud.

Conference Sessions
The ERP track will host more than 80 conference sessions this year including a day (Wednesday) dedicated to everything Cloud. Topics will include overviews of the latest product enhancements and roadmap, case studies, demonstrations, and shared insights by customers and partners. The ERP track will cover Oracle’s Cloud products, as well as sessions on E-Business Suite, PeopleSoft, JD Edwards, Oracle Primavera, and Governance Risk & Compliance. Various Focus on Docs provide participants with a handy list of all relevant ERP sessions taking place during OpenWorld 2014 and are available here.

Meet the Experts
Conference goers can meet informally with Oracle experts in Metropolitan III at the Westin Market Street. The Meet the Experts sessions cover all products and product lines under the ERP umbrella.

Demo Grounds
Oracle ERP will be showcased at more than 20 separate pods in Moscone West. Be sure to check out the demo pods.

Hope to see you there!

Amrita Mehrok, Senior Director
Oracle Financials Applications Strategy

Giving Our Oracle Service Cloud Customers An Edge at OpenWorld 2014

Wed, 2014-09-03 10:38

A Guest Post by Director Christine Skalkotos, Product Strategy Programs, Oracle Service Cloud (pictured left)

OpenWorld promises to be an amazing experience for our Oracle Service Cloud customers this year.

It’s all happening in Moscone West! We are centralizing all Oracle Service Cloud conference sessions and the demonstration zone on the third floor of Moscone West. Come see us at Service @ CX Central where we will headquarter all things CX Service.

Registered participants will be able to attend our sessions and then experience live demonstrations on the same topic co-located on the same floor. This will help participants easily connect with Oracle product experts, implementation partners, and customers with similar interests and challenges.

">Kick-Off General Session
David Vap, Group Vice President of Product Development, will present “Modern Customer Service and the Oracle Service Cloud Vision” [TGS8854] at 10:15 a.m., Moscone West, Room 3001. Wipro, sponsoring partner, will join David on stage.

Conference Sessions
Oracle Service Cloud will host more than 20 conference sessions this year, which includes panels and demonstrations. The Focus On Document is a expansive listing of all Oracle Service Cloud sessions. Here is a sample of topics:

  • “Become a Modern Customer Service Organization,” Tuesday, 5:30 p.m., Room 3000 [CON10321]
  • “Oracle Service Cloud LiveLOOK Co-Browse,” Tuesday, 5:30 p.m. Room 3001A (CON9823]
  • “Connecting the Call Center to the Field,” Tuesday, 5:30 p.m. and Thursday, 11:30 a.m. room 3001A [CON8926]
  • “Don’t Sit on the Sidelines,” Wednesday, 8:30 a.m. Room 2008 [GEN7776]
  • “Modern Customer Service Advisory Panel,” Wednesday, 10:15 a.m. Room 3001 [CON8916]
  •  “Putting Knowledge at the Heart of Customer Service,” Wednesday, 3:15 p.m., Room 3001, [CON8915]
  • Customer presentations from Ameriprise, Beachbody, Comcast, eBay, Ingersoll Rand, Integraph, LinkedIn, ResortCom, and more

A Different Theme Every Day
Each day the CX Central zone will have a different theme:

  • Monday―Industry solutions
  • Tuesday―Roles, thought leadership, and innovation, which includes the Oracle Service Cloud vision, solution overview, and roadmap
  • Wednesday and Thursday―A multitude of different best practices, customer success stories, and solution specific overview sessions with demonstrations supported by our product managers and sales consulting experts

Customer Events

  • Tuesday―the CX Central Fest @ OpenWorld, featuring the electronic pop group--Capital Cities
  • Wednesday―Aerosmith, Macklemore  & Ryan Lewis at Treasure Island

Oracle OpenWorld exceeds expectation year over year! We expect no difference this year, especially for our Oracle Service Cloud customers. It's all happening at OpenWorld 2014, September 28 - October 2, 2014 in San Francisco.

Oracle Commerce is Open for Business at OpenWorld 2014

Wed, 2014-09-03 09:03

A Guest Post by Director Katrina Gosek, Product Strategy, Oracle Commerce (pictured left)

There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services.

Commerce @ CX Central—Moscone West, Floor 2

We know how important it is for attendees to connect with Oracle product experts, implementation partners, and customers with similar interests and challenges. Therefore, all Oracle Commerce sessions will be consolidated on the second floor of Moscone West. Commerce @ CX Central will be the headquarters of all things Commerce at OpenWorld.

Commerce Kick-Off and General Session

  • “Commerce at Oracle: Commerce + CPQ Cloud Vision and Strategy,”  Tuesday at  10:15 a.m. and 12 noon, Moscone West, Room 3003 [TGS8714]
  • “The Future of Oracle Commerce: Roadmap and Release Update,” Tuesday at 4:15 p.m. and 5:30 p.m., Moscone West, Room 3003 [CON7518]

Session Themes—Something for Everyone

  • Best practices for leveraging Oracle Commerce Experience Manager
  • Migration and upgrade planning
  • Mobile transformation
  • Oracle Commerce within the Oracle Stack
  • B2B e-commerce
  • Customer segmentation and personalization strategies
  • Commerce innovation—B2C and B2B

Meet the Experts

This is your opportunity to ask questions, learn new tricks, and get insights directly from the experts who develop, build, and deploy Oracle Commerce products—Thursday, 10:15 a.m., Moscone West, Room 3012 [MTE9138]

Navigating the Sessions

Below are a few online resources that will help you plan your time at OpenWorld.

Customer Events

Finally, we hope you plan to have some fun while you’re at OpenWorld. Below are some exciting events that will help you network, relax, and enjoy a bit of the great city of San Francisco.

  • Monday―a Customer Connect member reception
  • Tuesday―the CX Central Fest @ OpenWorld, featuring the electronic pop group–Capital Cities
  • Wednesday—Customer Appreciation Event on Treasure Island featuring Aerosmith

We look forward to seeing you in San Francisco September 28 – October 2, 2014!

Katrina Gosek
Director, Product Strategy
Oracle Commerce

The Social Spotlight is Going to Shine on #OOW14

Tue, 2014-08-26 15:21

A Guest Post by Mike Stiles, Senior Content Manager for Oracle Social Cloud (pictured left)

Want to see an example of “busy” and “everywhere”? Then keep an eye on the Oracle Social Cloud team as they head into this year’s Oracle OpenWorld. Famous for their motto of “surely we can tackle even more,” Oracle’s top socializers will be all over Moscone, from the Social Intelligence Center in CX Central to 16+ social track sessions to live demos to comprehensive social coverage. Oracle Social Cloud will be trumpeting the social business imperative with live, interactive displays and inspiring speakers from Oracle, General Motors, Chevrolet, FleishmanHillard, Nestle, Polaris, Banc of California, CMP.LY and more.

Catch as many of these highlights as you can. You know how we social people love for people to follow us:

  • Social Intelligence Center: Swing by the Oracle SRM “Social Intelligence Center” in CX Central in Moscone West. We don’t know if it will literally make you smarter, but it is a real world demonstration of how the Oracle Social Cloud’s Social Relationship Management (SRM) platform serves up big data visualizations. Specifically, we’ll be watching the web and social chatter around #OOW14 using advanced analytics and deeper listening. You can see the new graphical representations of social data and global activity, get some great ideas for establishing a Social Intelligence Center at your brand, or see firsthand how the Oracle SRM platform is a mean, modernizing, social management, streamlining machine. And don’t forget to tweet about what you see.
  • “Financial Services: Why Social Media Makes Cents” with Tom Chernaik of CMP.LY; Kevin Salas, Banc of California; and Angela Wells of Oracle Social. Monday, Sept. 29 @ 1:45p.m. [CON8561]
  • “A Sky-High Overview: Oracle Social Cloud” with Meg Bear, Group Vice President of Oracle Social. Tuesday, Sept. 30 @ 10 and 11:45a.m. [TGS8068]
  •  “Show Me the Money: Building the Business Case for Social” with Holly Spaeth of Polaris; Michelle Lapierre of Marriott; Meghan Blauvelt, Nestle; and Angela Wells of Oracle Social. Wednesday, Oct. 1 @ 11:45a.m. [CON8551]
  • “Social Relationship Management: Lessons Learned from the Olympics, Super Bowl, Grammys and More” with Jamie Barbour of Chevrolet; Melissa Schreiber of FleishmanHillard; and Erika Brookes of Oracle Social. Wednesday, Oct. 1 @ 1p.m. [CON8349]
  • “Global Command Centers: Why Social Engagement is Key to Connect with Customers” with Rebecca Harris and Whitney Drake of General Motors; Alan Chumley of FleishmanHillard; and Tara Roberts of Oracle Social. Wednesday, Oct. 1 @ 2:15p.m. [CON8350]
  • “Whose Customer is this Anyway? Rise of the CCO, the CDO and the “New” CMO” with Jeb Dasteel, Oracle’s Chief Customer Officer (CCO); other C-Suite executives; and Erika Brookes of Oracle Social. Wednesday, Oct. 1 @ 3:45p.m. [CON8457]
  • “Leveraging Social Identity to Build Better Customer Relations” with Andrew Jones of the Altimeter Group. Thursday, Oct. 2 @ 11:30a.m. [CON8348]
  • “When Social Data = Opportunity: Leveraging Social Data to Target Custom Audiences” with Michelle Lapierre of Marriott; and Cory Treffiletti of Oracle. Thursday, Oct. 2 @ 12:45p.m. [CON8554]

Want the most thorough coverage of Oracle Social’s OpenWorld activities imaginable? Then by all means make sure you friend and follow us on all our channels, including Twitter, Facebook, Google+, and LinkedIn. And subscribe to our daily Social Spotlight podcast!

We want YOU to contribute to our channels and share the top sights, sounds and takeaways that you’re getting from OpenWorld. Register today and we'll see you in San Francisco September 28 - October 2, 2014!

Oracle EPM Cloud is Ramping Up; Hear the Latest at Oracle OpenWorld 2014

Mon, 2014-08-25 18:20

A Guest Post by Jennifer Toomey, Senior Director, Oracle Business Analytics (pictured left) Normal 0 false false false EN-US X-NONE X-NONE

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Kick-Off General Session—Moscone West, Room 2008
Oracle’s Balaji Yelamanchili, Senior VP of Product Development, will announce the latest innovations and what’s coming for Oracle EPM on Monday at 1:30 p.m. He will include a demo of our next EPM Cloud offering, Oracle Financial Performance Reporting Cloud.

Conference Sessions and Customer Panel—Moscone West, Room 3008
We have scheduled a number of sessions to present the EPM Cloud roadmap and upcoming offerings. For Oracle Planning and Budgeting Cloud, we will showcase the new FUSE interface and also feature a customer panel with Manhattan Beachwear and Communications Test Design, Inc. (CTDI).

  • Oracle Enterprise Performance Management Cloud—Tuesday at 10:45 a.m. [CON8545]
  • Introduction and Update: Oracle Planning and Budgeting Cloud—Tuesday 5:00 p.m. [CON8556]
  • Introduction to Oracle Financial Performance Reporting Cloud—Wednesday at 10:15 a.m. [CON8359]
  • Customer Success: Oracle Planning and Budgeting Cloud—Wednesday at 11:30 a.m. [CON8552]
  • Developing a Proper EPM Deployment Strategy for Cloud and on-Premises Solutions, featuring partner, Linium—Thursday at 1:15 p.m. [CON4348]

Dedicated Demo Pod #3895—Moscone West
In the Demo Grounds, we plan to highlight the upcoming mobile capabilities and new FUSE interface of Oracle Planning and Budgeting Cloud, as shown here:


Oracle OpenWorld is always an exciting experience so register today. We are looking forward to sharing our latest success and plans for EPM Cloud with you!

Jennifer Toomey
Senior Director, Product Marketing
Oracle Business Analytics


Oracle HCM Cloud Primed for OpenWorld 2014

Mon, 2014-08-25 17:04
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A Guest Post by Mike Vilimek, Director of Product Marketing, Oracle HCM Cloud

At Oracle OpenWorld 2014 all things HCM will again be a dedicated “event within an event” called HCM Central @ OpenWorld. This year’s experience promises to be even better than last year’s and we want to let you know why you should be excited and eager to attend.

Customer Success Stories
Nothing is more convincing than to hear success stories from businesses just like yours. That’s why at this year’s event we will have numerous customers sharing their stories of successfully moving to Oracle HCM Cloud. Here is just a sampling of what is planned.

  • BioMarin Pharmaceutical—Talent Acquisition Cloud for Midsize Companies with Oracle E-Business Suite [CON4527]
  • BlackRock—HR Transformation at BlackRock [CON5836]
  • BMO Financial Group – Implementing Oracle Learn Cloud: The Value of Partnering [CON8691]
  • Chick-fil-A – Oracle HCM Cloud: Integration with Enterprise Identity Management [CON5987]
  • Cox – Integrated Talent Management: Cox’s Journey to the Cloud [CON7473]
  • National Instruments – Oracle Fusion HCM: From RFP to Reality [CON2357]
  • Sierra Club – Jumping the Gap: Moving Recruiting into the Cloud from the Grass Roots [CON7515]

Integration and Unification
A main theme throughout the event will be integration and unification. Session speakers and Oracle product experts will share roadmap details, and will talk about how the Oracle Fusion and Oracle Taleo platforms are being unified across all dimensions including user experience, process, data, tools, and technology within the Oracle HCM Cloud.

Oracle’s HCM Cloud is Personalized, Connected, and Secure
We know that the notion of moving HR systems to the cloud raises questions for customers. Will I be able to set up the applications in a way that meets our unique business needs? Can we still integrate with our other on-premise systems? How secure will my data be in the cloud?

Another major theme throughout this event will be that, unlike other clouds, Oracle offers a modern cloud that is personalized, connected and secure.

Personalized: Oracle’s Cloud provides all the benefits of SaaS (speed, simplicity and lower costs) – as well as the ability to tailor applications to your unique business.

Connected: Oracle’s Cloud provides seamless integration of data and processes across cloud, on-premise, and third party applications.

Secure: Oracle’s Cloud provides top-to-bottom security from the industry leader, including complete data isolation and security at multiple tech layers.

Employee Experience Journey Mapping (EXJM)
We will be holding an EXJM session at OpenWorld. EXJM, based on the very successful customer experience journey mapping (CXJM) methodology, is designed to deliver a better employee experience to improve engagement, productivity, performance, and competitiveness. The highly interactive workshops have been getting rave reviews because they provide valuable insight into improving employee experiences without pitching a product—a refreshing change for many.

Great Venue and Entertainment
HCM Central @ OpenWorld will be held at the beautiful Palace Hotel, and as always, the entertainment will be top notch. The Oracle Appreciation Event will feature Aerosmith and the hip-hop duo Macklemore & Ryan Lewis.

So, what are you waiting for? Register today and we'll see you in San Francisco, September 28 - October 2, 2014!

Mike Vilimek
Director, Product Marketing
Oracle HCM Cloud

What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

Tue, 2014-08-19 07:50

A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left)

Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly.

Moscone West, Levels 2 and 3
To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more!

CX Spotlight Sessions

  • “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University
  • “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo
  • “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson
  • “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle

A Special Marquee Session
Dell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail.

It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!
We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m.

Other Oracle Marketing Cloud Session Highlights

  • Thought leadership by role
  • Exploring the benefits of moving to the Cloud
  • Product line roadmaps and innovations in Marketing
  • Technical deep dives for product lines within Marketing
  • Best practices and impactful business measurements
  • Solutions that are integrated across CX

Target Audience
Session content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers.

Outcomes
Customers attending Marketing—CX Central @ OpenWorld will be able to:

  • Gain insight into delivering consistent cross-channel marketing
  • Discover how to provide the right information to the right customer at the right time and with the right channel
  • Get answers to burning questions and advice on business challenges
  • Hear from other Oracle customers about recommended best practices to help their organization move forward
  • Network and share ideas to help create a strategy for connecting with customers in better ways

Resources At a Glance

  • Register Now
  • Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}
  • Focus on Session Doc
  • Downloadable Justification Email

OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

Geared Up for Oracle Sales Cloud Customers at Oracle OpenWorld 2014

Wed, 2014-08-13 08:53

A Guest Post by Michael Richter, Director, Product Management, Oracle Sales Cloud
(pictured left)

Oracle OpenWorld 2014 is the place to be for sales professionals to stay informed, learn, and network. This year promises to be the best ever!

What’s New and Different?
We are centralizing all Oracle Sales Cloud conference sessions and the Oracle Sales Cloud demonstration zone on the second floor of Moscone West. It is called Sales @ CX Central and will be the headquarters for all things CX Sales. Registered participants can attend sessions and immediately experience live demonstrations on the same topic conveniently located on the same floor. This will help participants easily connect with Oracle product experts, implementation partners, and customers with similar interests and challenges.
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Kick-Off General Session in Moscone West
On Tuesday, Scott Creighton, VP of Oracle Sales Cloud Product Management, will announce the latest innovations for Release 9 at 10:15 a.m. PT, Room 2001. Aubrey Chambers, Director, Global Oracle Alliance, Hitachi Consulting, sponsoring partner, will join Scott on stage.

Conference Sessions
Oracle Sales Cloud will host more than 50 conference sessions this year. A series of Release 9 Essentials sessions, led by the Oracle Sales Cloud product management team, will include overviews of the latest product enhancements and roadmap, case studies, demonstrations, and shared insights by customers and partners on these topics:

  • Core Sales Force Automation
  • Sales Analytics
  • Sales Performance Management
  • Mobile
  • Financial Services B2B Customers
  • How to Customize, Extend and Integrate with Oracle Sales Cloud

Of Special Interest
We will have conference sessions, panels and demonstrations on these topics:

  • Integrating Sales Cloud with On-Premises Solutions or Other CX Pillars by Multi-Color Corporation, Hitachi Consulting and Altec, who have all extended their capabilities through integrations or by using Oracle’s platform with a featured presentation by John Vakoc, Senior Director, Oracle Sales Cloud and Jeremy Bradford, Application Development Manager at Altec, at 5:30 p.m. PT, Room 2001A
  • Enabling Modern Selling with Jeffrey Bailey, Senior Director, Oracle and Allison Kutz, Customer Experience Sales Consultant, Oracle, Wednesday, 11:30 a.m. PT, Room 2003
  • Partner Relationship Management by Vikram Yellampalli and Prity Tewarty of Infosys, 10:15 a.m. PT, Room 2001
  • Smartphones and Tablets is a session for customers looking to equip their sales force for increased productivity with smartphones or to run their business using tablets
  • Extending Siebel CRM with Oracle Sales Cloud, by Leslie Buhrer, Senior Director, Oracle product management and Sonia Wadhwa, Director, Oracle Applications Development, Wednesday, 12:45 p.m. PT, Room 2007

Meet the Experts
Conference goers can meet informally with Oracle experts in Room 2001A at Moscone West on these topics:

  • Core SFA―Wednesday at 12:45 p.m. PT
  • PaaS and Configuration―Wednesday at 3:15 p.m. PT
  • Smartphones―Thursday at 10:15 a.m. PT

Customer Panels
We have scheduled two popular customer panels in Moscone West:

  • Wednesday at 10:15 a.m. PT, Room 2003―Evaluating a CRM System with Tuff Shed Follett School Solutions and Polycab Wires Pvt. Ltd., moderated by Rebecca Wettemann of Nucleus Research
  • Wednesday at 3:15 p.m. PT, Room 2003―Sales Productivity by Batesville, Acorn Paper Products, Banner Engineering and moderated by Muhammad Rehman, Oracle Product Management

Partner Panels
Tell your customers about the following three panels of implementation experts, including Capgemini, Config Consultants, WhiteLight Product Group, Hitachi, BizTech, Accenture, Steria Mummert Consulting, Apex IT, Conemis AG, ec4u, and Boxfusion:

  • Thursday, 10:15 a.m. PT, Room 2003―Extending Siebel and other on-premises systems, moderated by Ray Wang, Constellation Research
  • Thursday 11:30 a.m. PT, Room 2003―Mobile and Analytics, moderated by Amit Manghani, Oracle Product Management
  • Thursday 12:45 p.m. PT, Room 2003―Migration from other SFA Applications, moderated by Sarah Farrer, Oracle Product Management

Customer Events
Finally, an Oracle OpenWorld preview for Oracle Sales Cloud would not be complete without mention of customer events:

  • Sunday―the annual Oracle Sales Cloud Customer Advisory Board meeting
  • Monday―a Customer Connect member reception
  • Tuesday―the CX Central Fest @ OpenWorld, featuring the electronic pop group--Capital Cities

A Different Theme Every Day
Each day the CX Central zone will have a different theme:

  • Monday―Industry solutions by customers
  • Tuesday―Roles, thought leadership, and innovation, which includes the six Release 9 Essentials sessions and a presentation by industry analyst Rebecca Wettemann of Nucleus Research
  • Wednesday and Thursday―A multitude of different CX and on-premises integration scenarios, with kiosks staffed by product managers and sales consulting experts

At a Glance

Oracle OpenWorld is always over the top. This year will be no different, especially for our Oracle Sales Cloud customers. And remember, it’s all happening on the second floor of Moscone West, September 28 - October 2, 2014.

Michael Richter
Director, Product Management
Oracle Sales Cloud