Re: Oracle support
From: jimmyb <jimmybrock_at_gmail.com>
Date: Thu, 18 Mar 2010 12:54:00 -0700 (PDT)
Message-ID: <443ecbac-d88e-4e5a-93e1-8d50900381ae_at_u9g2000yqb.googlegroups.com>
On Mar 16, 9:25 am, Mladen Gogala <n..._at_email.here.invalid> wrote:
> I have a service request, level 4, that hasn't been touched in 5 days. I
> haven't even received an email that it has been assigned to an analyst.
> Is anybody else having an experience like this? Should I call my legal
> department and ask them to mention the word "lawsuit" to our friendly
> neighborhood Oracle rep? Oracle support has become absolutely useless.
>
> --http://mgogala.byethost5.com
Date: Thu, 18 Mar 2010 12:54:00 -0700 (PDT)
Message-ID: <443ecbac-d88e-4e5a-93e1-8d50900381ae_at_u9g2000yqb.googlegroups.com>
On Mar 16, 9:25 am, Mladen Gogala <n..._at_email.here.invalid> wrote:
> I have a service request, level 4, that hasn't been touched in 5 days. I
> haven't even received an email that it has been assigned to an analyst.
> Is anybody else having an experience like this? Should I call my legal
> department and ask them to mention the word "lawsuit" to our friendly
> neighborhood Oracle rep? Oracle support has become absolutely useless.
>
> --http://mgogala.byethost5.com
I opened a SR that was assigned a new bug number (9182070) and given a Severity of 2 and assigned to a developer. It has now been 3 1/2 months and the status has not changed - 'Development Working".
It seems Oracle support is becoming more like Red Hat support - the squeaky wheel gets the grease. Received on Thu Mar 18 2010 - 14:54:00 CDT