Re: Node discovery issue on 9.2.0.6. My node is not discovering correctly.

Brian Peasland wrote:
> > more to come...
>
> Typical for Oracle Support. My "conversations" typically go like this:
>
> Me: I have a problem. I'm pretty sure that it is not X because if I do
> operationA and operationB, I can prove it is not X.
> Oracle Support: Have you tried to do operationA? That might fix your
> problem.
> Me: If you've read my Service Request, you can see that I already tried
> operationA but I still have the problem.
> OS: Can you send me a copy of the Alert Log?
> Me: The alert log was already uploaded, as you can see, the only thing
> in the Alert Log are log switches. What does that have to do with X?
> OS: Researching your problem....
> (3 days pass)
> OS: Have you applied patchset a.b.c.d? There is a bug which appears to
> address your problem and it is fixed in that patchset.
> Me: It should be obvious from the form that I filled out to open this SR
> that I have applied that patchset. In fact, I am one patchset above that
> one!
> OS: Researching your problem...
>
> 3 more days pass and I typically employ a workaround to get things up
> and running.
>
> I once had Support ask me more than a month after I opened a SR to send
> them more recent trace files. Apparently, the trace files I sent to them
> when I opened the SR were not "fresh" enough. I uploaded the same exact
> trace files as I initially had and they were able to use those! Nice!!!
>

Meeooouch!

That sounds entirely too much like the types of experiences I have! I have a good one about the sev 1 that was open for more than two months.

It was assigned to someone for a while then they left for a 3 week vacation. Apparently no one else was knowledgeable enough to work on it in the whole organization. At least it was only a sev 1. Received on Wed Sep 27 2006 - 14:38:46 CDT