Re: dual server configuration question

On Wed, 25 Jan 2006 10:39:30 -0800, DA Morgan <damorgan_at_psoug.org> wrote:

>hpuxrac wrote:
>
>> Oracle support is not what it used to be. Their principal motivation
>> appears to be to try to close tickets as quickly as they can.
>
>Unfortunately you are correct.
>
>Part of what happened when they offshored support was to compensate or
>rate on the number of tickets closed. If you give people a metric based
>on closed tickets don't be surprised when they consider that their prime
>directive.
>
>I would encourage Oracle employees lurking hereabouts to take this
>message back to the corporation. This practice is doing damage to the
>company, generating ill will, and not doing anything to save Oracle
>money as all we do is open another TAR. It is not like we are going to
>just go away with a downed production system.

Oracle knows their support sucks.. That's why they charge 2/3's of support fees for 'software maintenance' and the rest for 'software support'. Customer discouraged from their crappy support, and trying to opt out of it will find out that they won't be saving that much money.
.......
We run Oracle 9.2.0.6 on RH4 AMD
remove NSPAM to email Received on Thu Jan 26 2006 - 13:31:39 CST