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Home -> Community -> Usenet -> c.d.o.server -> Re: RAC alternatives: do you have suggestions? (HELP!)
> > > IMHO, you failed to mobilize enough resources within Oracle to assist > you. >
It's likely you are right.
> This phrase confuses me: > >>No oracle consultant was able to fix the bugs. The usual reply is "this >>is bug yyyy: please, apply the xxx patch" but recently we have >>terminated the available patches... >
I mean: if I was running 9.0.1 the reply of oracle support was: "migrate
to 9.0.2"
then:
"apply patchset 9.2.0.2"
"apply patchset 9.2.0.3"
> > I believe the phrase > >>"but recently we have terminated the available patches..." >
We applied 9.2.0.4, last patchset available so the support is no more able to give me the same reply "please apply the patchset xxx".
> loses something in the translation. > Does that mean that you terminated your Oracle Support contract? > If so, then you shot yourself in the foot.
No, we have a regular contract with oracle for their support included a special one for RAC (not helpful so far).
> If you were not happy with Oracle Support's response on your issues, > you were entitled to escalate the issues, provided that you were > meeting their criteria for working with them. > > If you are not willing or able to apply patchsets and patches, then > you don't belong running the software. Period. >
I applied all the requested patch, but I want to state that this is a production system, not a testing machine. A support can't ask constantly to apply a patchset in order to fix a bug!
> why do I have a very strong feeling that you did not have a test > system, and all changes were being applied to the production database > on the production system? >
> This phrase confuses me:
>
>>No oracle consultant was able to fix the bugs. The usual reply is "this >>is bug yyyy: please, apply the xxx patch" but recently we have >>terminated the available patches...
I mean: if I was running 9.0.1 the reply of oracle support was: "migrate
to 9.0.2"
then:
"apply patchset 9.2.0.2"
"apply patchset 9.2.0.3"
>
> I believe the phrase
>
>>"but recently we have terminated the available patches..."
>
We applied 9.2.0.4, last patchset available so the support is no more able to give me the same reply "please apply the patchset xxx".
> loses something in the translation.
> Does that mean that you terminated your Oracle Support contract?
> If so, then you shot yourself in the foot.
No, we have a regular contract with oracle for their support included a special one for RAC (not helpful so far).
> If you were not happy with Oracle Support's response on your issues,
> you were entitled to escalate the issues, provided that you were
> meeting their criteria for working with them.
>
> If you are not willing or able to apply patchsets and patches, then
> you don't belong running the software. Period.
>
I applied all the requested patch, but I want to state that this is a production system, not a testing machine. A support can't ask constantly to apply a patchset in order to fix a bug!
> why do I have a very strong feeling that you did not have a test
> system, and all changes were being applied to the production database
> on the production system?
>
I'm sorry to say that your feeling is wrong. We have a testing and a development system. All the chenges are tried on both of them before being apllied on the production system.
> how far up the chain within Oracle and SuSE did your issues go?
> did you attempt to post issues on the oracle-linux-l list?
>
The most critical tars were escalated and oracle technician (best in europe, oracle claimed) arrived on site.
> People have 9.2.0.4 RAC running on Linux in production.
> Its highly likely that most of the issues that they have encountered
> have been identified and addressed via patches.
>
Some fixes on 9.2.3 and 9.2.4 were studied on our system :( I'm not particolary proud of it. We are not betatesters!
> Your lack of willingness to apply them (patches) makes me think that I
> have completely wasted my time in posting to this thread.
>
Only you can judge if your time has been wasted...
> good luck in your search for a turnkey solution that requires no work
> on your part.
>
To have a running system which wouldn't fail every two days would be a great change.
Thank you.
-- Fabrizio Magni fabrizio.magni_at_mycontinent.com replace mycontinent with europeReceived on Sun Mar 14 2004 - 11:50:37 CST
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