Re: Oracle continues outsourcing jobs

"paddy_nyr" <mpprpp_at_yahoo.com> wrote in news:c2q6oh$2173jm$1_at_ID- 197123.news.uni-berlin.de:
> "better service to our customer" what a joke !!! I was on the phone last
> week for about 3 1/2 hrs. worth of so called "support" where I had to ask
> them to repeat themselves 2 or 3 times.

People on the phone are there just to enter your problem or question and then hand the SR over to a technical person. If you can use newsgroups you can also use Metalink and describe your problem yourself - which saves the tech guy time as he has a good description, and saves you phone time.

Oh and yeah, use English, not German to describe your problem, otherwise it won't get to the tech guy anyway ;-) but ends up in a translation queue.

You may not like it, but that's the best way to get support.

Sander Received on Fri Mar 12 2004 - 03:02:07 CST