Re: Oracle warranty vs. Support

Have your lawyers read the accompanying material and they will see the warranty is limited to physical defects only. This is common practice in ICT, if your lawyers are going to sue them, you will loose it. Oracle will point to the training material, the courses and so on and so on. A database from any major vendor, that doesn't run without errors, has yet to be invented.

Regards,

Sybrand Bakker, Oracle DBA

azizuln <azizuln_at_pc.jaring.my> wrote in message news:8c9jfr$fjl$1_at_news5.jaring.my...
> Just need to check the following:
>
> Bought Oracle 8 a year back, had it installed in OPS environment and been
> having some problem every now and then. Oracle was to come with one year
> warranty but have told us that we need to buy Oracle support to ensure
 that
> we get the assistance from them.
>
> This bugs our lawyers as they feel Oracle shd cover the problems under the
> warranty and not force us to buy support.
>
> Who is right?
>
>
Received on Mon Apr 03 2000 - 00:00:00 CDT