Re: FAQ - etiquette - and how to get an answer.

On Fri, 2 Nov 2001 14:56:30 -0000, "Niall Litchfield" <n-litchfield_at_audit-commission.gov.uk> wrote:

>"Brian Tkatch" <SPAMBLOCK.Maxwell_Smart_at_ThePentagon.com.SPAMBLOCK> wrote in
>message news:3be28fa5.1892794343_at_news.alt.net...
>> On Fri, 2 Nov 2001 11:55:44 -0000, "Niall Litchfield"
>> <n-litchfield_at_audit-commission.gov.uk> wrote:
>>
>> >4. RTM is OK as an answer, but is best accompanied by an actual solution,
>> >before gently pointing out where the solution could have been found.
>>
>> IMNSHO, or by a URL (or other pointer) to the actual location of it
>> online or in the accompanied documentation.
>Fair point.
>>
>> Sometimes, a person replying can be too frustrated to give an answer
>> to a stupid question. Posting a URL is not too bad.
>I think this is covered by my point 1. If you are too frustrated to give a
>good answer - just don't answer.
>
>As you will be aware I do not always follow my own suggestions!

Yeah, yeah, we're all guilty of that.

My second point was that even frustrated people are willing to give the URL. At least I am. Just to get to the point where the OP was answered with a specific answer, but helped very little in that they have to read anyway. And it'll hurt them because they must waste time waiting for a reply.

So after a few URL pointers, I figure, that people will start reading the manuals themselves. And *that* I think is best.

Brian Received on Fri Nov 02 2001 - 10:31:49 CST