Re: Third party support

From: Niall Litchfield <niall.litchfield_at_gmail.com>
Date: Thu, 12 May 2016 14:17:28 +0100
Message-ID: <CABe10saP9Ds8NdgvPYd9Q_DByFAYLwK63p7aozpHGMajRmWnZA_at_mail.gmail.com>

ASFU licenses are widely used by Oracle Partner Network members with a product based on Oracle to sell.

On Thu, May 12, 2016 at 2:13 PM, Brian Pardy <brianpa_at_burton.com> wrote:

> Jeremy Schneider wrote:
> > On Wed, 11 May 2016 16:57:38 -0500 "Oracle List"wrote:
> > > Similar to what Oracle Support provides when we open SRs for bug
> > > fixes, patches, or have to download new Oracle version etc.
> > >
> > > > On May 10, 2016, at 11:44 PM, Hans Forbrich wrote:
> > > >
> > > > Please define 'support'.
> >
> > As others have said in this thread, no third party company can legally
> provide
> > you with bug fixes, patches or new Oracle versions.
> >
> > They can't give you anything that you can download unless it's a script
> or
> > something that they wrote themselves.
>
> I do not consider this statement true in all circumstances.
>
> For example: SAP users who purchased their Oracle licenses from SAP as an
> ASFU (application-specific-full-use) receive full distributions of Oracle
> version upgrades, downloadable from SAP's support site. Monthly patch sets
> incorporating some-but-not-all Oracle recommended and security patch sets
> are also produced by SAP in coordination with Oracle and provided by SAP as
> a download from the SAP site.
>
> Such users pay their support fees directly to SAP, not Oracle, and IMO SAP
> thus qualifies as a third party company legally providing bug fixes,
> patches, and new Oracle version. Such users have no entitlement to access
> MOS or contact Oracle support (unless available via a separate contract for
> another Oracle product unreleated to the SAP environment). SAP provides
> first line support and will escalate issues to Oracle on the back-end when
> necessary, as I recently spent a good month or three working with
> SAP/Oracle support to resolve an ORA-600 appearing on a production system
> during bitmap index creation.
>
> This flavor of third party support may only be available from vendors that
> have reseller/support contracts with Oracle; for all I know SAP may be the
> only third party operating along this principle.
>
> -Brian
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

-- 
Niall Litchfield
Oracle DBA
http://www.orawin.info

--
http://www.freelists.org/webpage/oracle-l

Received on Thu May 12 2016 - 15:17:28 CEST