Re: Third party support
Date: Wed, 11 May 2016 18:30:05 -0400
Message-Id: <A459694A-1245-4950-A1C1-F4D814D8B4C0_at_gmail.com>
If it's under warranty. Car makers will do voluntary recalls or extend warranties if a defect becomes obvious. Sometimes they get sued and these things becomes part of a settlement.
Sent from my iPhone
> On May 11, 2016, at 3:32 PM, Iggy Fernandez <iggy_fernandez_at_hotmail.com> wrote:
>
> If there is a defect in a car, the manufacturer has to fix it for free :-)
>
>
> From: jt2354_at_gmail.com
> Date: Wed, 11 May 2016 19:10:24 +0000
> Subject: Re: Third party support
> To: niall.litchfield_at_gmail.com; fuzzy.graybeard_at_gmail.com
> CC: oracle-l_at_freelists.org
>
> Yes, and if politicians weren't all arts or PPE graduates they'd have recognised this needs regulating like European rules on car maintenance.
>
> For a few years bus it's been illegal for a car manufacturer selling in Europe to insist you get your car serviced on their premises as a condition of the warranty.
>
> So customers have choice on price, convenience and their own evaluation of quality, to everyone's benefit - except perhaps the former "monopoly" providers of the service.
>
> Not many Oracle customers are consumers, but I would have thought very few have the muscle to push back on what can be a poor service from Oracle Support. However once you have bought Oracle if you want ongoing software updates you have to deal with a monopoly support organisation.
>
> I admit I can't think of a mechanism that would allow a separate software maintenance charge to be kept reasonable while forcing support organisations within software manufacturers to compete with third party providers on service quality, price or other measures. But I am sure smarter people than me could figure that out.
>
> Unfortunately few of those people end up in our Parliaments.
>
> Regards
>
> JT
>
> On Wed, 11 May 2016 at 09:43 Niall Litchfield <niall.litchfield_at_gmail.com> wrote:
> Hans asks the pertinent question. What is it that you are considering? Most commonly people refer to the annual support *and maintenance* contracts as "support". It's the maintenance part that gives you access to patches etc.
>
> On 11 May 2016 05:46, "Hans Forbrich" <fuzzy.graybeard_at_gmail.com> wrote:
> Please define 'support'.
>
> /Hans
>
> On 10/05/2016 10:20 PM, Oracle List (Redacted sender sharmakdeep_oracle for DMARC) wrote:
> Any experiences (good/bad) going from Oracle support to a 3rd party support for your RDBMS's ?
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-- http://www.freelists.org/webpage/oracle-lReceived on Thu May 12 2016 - 00:30:05 CEST