Re: Third party support
Date: Wed, 11 May 2016 19:10:24 +0000
Message-ID: <CAOHpfbHwUGWXt+yegWh8i3FP0FwwGXMfccfU=2Cd7p=kP2V8QQ_at_mail.gmail.com>
Yes, and if politicians weren't all arts or PPE graduates they'd have recognised this needs regulating like European rules on car maintenance.
For a few years bus it's been illegal for a car manufacturer selling in Europe to insist you get your car serviced on their premises as a condition of the warranty.
So customers have choice on price, convenience and their own evaluation of quality, to everyone's benefit - except perhaps the former "monopoly" providers of the service.
Not many Oracle customers are consumers, but I would have thought very few have the muscle to push back on what can be a poor service from Oracle Support. However once you have bought Oracle if you want ongoing software updates you have to deal with a monopoly support organisation.
I admit I can't think of a mechanism that would allow a separate software maintenance charge to be kept reasonable while forcing support organisations within software manufacturers to compete with third party providers on service quality, price or other measures. But I am sure smarter people than me could figure that out.
Unfortunately few of those people end up in our Parliaments.
Regards
JT
On Wed, 11 May 2016 at 09:43 Niall Litchfield <niall.litchfield_at_gmail.com> wrote:
> Hans asks the pertinent question. What is it that you are considering?
> Most commonly people refer to the annual support *and maintenance*
> contracts as "support". It's the maintenance part that gives you access to
> patches etc.
> On 11 May 2016 05:46, "Hans Forbrich" <fuzzy.graybeard_at_gmail.com> wrote:
>
>> Please define 'support'.
>>
>> /Hans
>>
>> On 10/05/2016 10:20 PM, Oracle List (Redacted sender sharmakdeep_oracle
>> for DMARC) wrote:
>>
>>> Any experiences (good/bad) going from Oracle support to a 3rd party
>>> support for your RDBMS's ?
>>> --
>>> http://www.freelists.org/webpage/oracle-l
>>>
>> --
>> http://www.freelists.org/webpage/oracle-l
>>
>>
>>
-- http://www.freelists.org/webpage/oracle-lReceived on Wed May 11 2016 - 21:10:24 CEST