DBA Service desk
From: Sheehan, Jeremy <JEREMY.SHEEHAN_at_nexteraenergy.com>
Date: Fri, 8 Apr 2016 20:24:08 +0000
Message-ID: <939730CDCC52DA43AB03D00E4C678B9C43E7B400_at_goxsa3144.fplu.fpl.com>
Yes, you read that correctly. My management is toying around with the idea of creating a DBA Service desk for Oracle related tasks.
Date: Fri, 8 Apr 2016 20:24:08 +0000
Message-ID: <939730CDCC52DA43AB03D00E4C678B9C43E7B400_at_goxsa3144.fplu.fpl.com>
Yes, you read that correctly. My management is toying around with the idea of creating a DBA Service desk for Oracle related tasks.
Let me give some background. I work for a fairly large company and we have about 20 Oracle DBA's (fulltime and contractors). It was brought up in a meeting to create a Service Desk of sorts to handle the "non-value add" work that we all love to do (this would be a rotating job like being oncall).
Some things I thought that could be handled by this would be the following.
- Data repairs
- DDL Changes
- Assisting the helpdesk with accounts/password resets
- Ticket routing (making sure tickets get pushed to the correct DBA).
- Connection issues
- Handling of job failures
Do you all have any other suggestions of things that we can add to this list? Any suggestions would be great.
Thanks in advance!
Jeremy
-- http://www.freelists.org/webpage/oracle-lReceived on Fri Apr 08 2016 - 22:24:08 CEST